CognyX AI introduces Chatbix.AI, a no-code platform that helps businesses deploy AI agents for customer support using their own knowledge sources.
CognyX AI announced the release of Chatbix.AI, a no-code platform designed to help businesses create and deploy AI agents that automate customer support across websites, messaging apps, and other digital channels.
The platform aims to address a common problem: customer support teams are often overwhelmed by repetitive questions, while the information needed to answer them is scattered across help centers, product guides, internal documents, and policy pages. Chatbix.AI seeks to centralize that knowledge, allowing organizations to build AI assistants that draw answers directly from approved sources.
“Chatbix.AI makes it easy for any business to build and deploy AI agents in minutes, without code, while keeping answers grounded in their own knowledge,” the CognyX AI leadership team said in a statement.
A Configuration-First Approach
Unlike traditional AI implementations that require custom development, Chatbix.AI is built for nontechnical teams. Through a simple interface, businesses can define the scope of an AI agent, select which categories of questions it should handle, and connect internal knowledge sources such as FAQs, documentation, return policies, and service descriptions.
As products and policies change, those sources can be updated to ensure the AI continues to deliver accurate responses.
The platform is also designed to fit into real-world support workflows. Teams can review and validate responses during rollout, track which topics are being addressed, and establish clear escalation paths when human intervention is required.
“Chatbix.AI was developed to support a structured workflow for AI-assisted customer support, including knowledge setup, channel deployment, and escalation to human teams,” CognyX AI said. “The product is intended for organizations that want to implement AI agents in a manageable way that can be maintained alongside their existing support content.”
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Key Capabilities
According to CognyX AI, Chatbix.AI includes a range of features commonly needed for customer service automation:
- No-code tools to create AI support agents
- Training based on business content such as help articles and documentation
- Multilingual interactions for global customers
- Deployment across websites and compatible support channels
- Seamless handoff to human agents when necessary
- Integration options via APIs and automation platforms
The platform is suited for routine inquiries such as product questions, order tracking, returns and refunds, appointment details, and account assistance. Actual coverage depends on the knowledge sources connected and the escalation rules configured by each organization.
Built for Businesses of All Sizes
CognyX AI says Chatbix.AI is designed to serve a wide range of users — from startups building their first support processes to ecommerce brands handling high volumes of pre-purchase questions. Service-based companies and growing teams seeking to standardize responses across channels can also use the platform to reduce workload and improve consistency.
Most organizations begin with a limited pilot: preparing content, selecting approved documents, defining escalation rules, and launching the agent in a controlled setting before expanding to additional channels.
Beyond customer-facing use, Chatbix.AI can also function as an internal knowledge assistant, helping employees access onboarding materials, IT support information, or operational guidance — provided appropriate governance and access controls are in place.
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Part of a Broader AI Strategy
The launch reflects CognyX AI’s broader focus on applied artificial intelligence. Headquartered in Ahmedabad, the company works with organizations on generative AI, machine learning, intelligent automation, and custom AI agent development.
For companies considering AI-driven support, CognyX AI recommends measuring success through practical metrics such as response consistency, question coverage, and escalation quality, while ensuring deployments align with compliance requirements and customer experience goals.
