Notion launches Custom Agents in public beta, enabling Business and Enterprise users to automate recurring workflows across Slack, email and more.
Notion on Tuesday introduced Custom Agents, a new class of AI assistants embedded directly into its collaborative workspace, designed to automate recurring workflows without human intervention.
The feature, first previewed at the company’s “Make With Notion” conference last September, is now available in public beta to customers on Business and Enterprise plans.
Custom Agents are built to handle repetitive tasks autonomously. Users describe a workflow once, set a trigger or schedule, and the agent executes the work — whether the user is online or not. The agents operate within Notion and can interact with tools such as Slack, email and calendar systems, drawing on an organization’s existing knowledge base for context.
From Q&A to Task Routing
Notion outlined several early use cases:
- Automated Q&A: Agents respond to recurring questions using information stored in Notion and connected tools.
- Task triage and routing: Incoming requests are captured, prioritized and assigned automatically.
- Recurring reports: Agents gather updates, summarize findings and generate scheduled reports.
Agents can be created conversationally through Notion AI or built from scratch. Once configured, they become shared team resources.
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Built for Enterprise Controls
Custom Agents include audit logs that record every trigger and action, offering transparency into how workflows are executed. Permissions mirror existing Notion page-level controls, ensuring agents can only access and modify content within assigned boundaries. Because they operate on Notion’s collaboration layer, changes are reversible.
Notion said it does not train its AI models on customer data, and Enterprise plans offer zero data retention.
Early adopters include Ramp, Vercel and Remote.
“Our Product Question Agent answers dozens of nuanced questions a day with a high success rate,” said Ben Levick, head of operations and internal AI at Ramp.
James Lawley, manager of IT operations at Remote, said the company reduced help desk workload by 20 hours per week, with agents resolving more than a quarter of tickets autonomously while maintaining synchronization between Slack and Notion.
Andrew McCarthy, general manager for ANZ, Southeast Asia and India at Notion, described the launch as a response to modern workplace friction. “Time is the real bottleneck inside modern organizations,” he said. “Custom Agents remove busywork so teams can operate at a new level of ambition.”
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Usage-Based Pricing
Custom Agents will operate on a credit-based model, available as an add-on to Business and Enterprise subscriptions. Existing seat pricing remains unchanged, and other AI features — including Notion Agent, AI Meeting Notes and Enterprise Search — remain included in those plans.
The feature will be free during its two-month public beta. Beginning May 4, customers can purchase Notion credits as needed. Administrators will receive notifications as they approach credit limits, and agents will pause automatically when credits are exhausted to prevent unexpected charges. Admins can also control who creates agents and disable them at any time.
As AI shifts from assistive tools to autonomous systems, Notion is positioning Custom Agents as digital coworkers — persistent, auditable and always on.
