Airship Unifies CX Experimentation and Optimization
Airship introduces a suite of applications for mobile CX experimentation and optimization, including the Experimentation Hub for centralizing user experiments, Holdout Experiments for advanced...
ServiceNow Expands Now Assist
ServiceNow expands its Now Assist generative AI portfolio with Now Assist in Virtual Agent, Flow Generation, and Now Assist for Field Service Management.
ServiceNow, a...
6senseLaunches 6sense Campaigns for LinkedIn
The omnichannel solution streamlines programmatic video and social campaigns, offering dynamic audience targeting, unlimited signals, and insights into ROI and optimization across channels.
6sense has...
Microsoft Adds Copilot Capabilities in Dynamics 365
Microsoft Copilot for Service and Sales revolutionizes customer experiences by providing AI-guided answers and personalized resources.
At its annual Ignite conference in Seattle, Microsoft introduced...
Content Guru Expands Generative AI in Brain
With support for OpenAI's GPT-4 and Google's PaLM2, the cloud contact center and CX technology provider enables seamless integration of AI capabilities like Google...
Eventsforce Launches a Mobile App for Event Planning
The future of event tech, creating personalized and engaging experiences for attendees with Eventsforce.
Eventsforce, powered by Simpleview, has released the Eventsforce mobile app, a...
RingCentral Launches Ring CX
With real-time guidance, automated scoring, and cross-channel integration, RingCX provides a seamless customer journey.
RingCentral, a provider of cloud communications, video meetings, collaboration, and contact...
Salesforce Adds AI-Powered Innovations to Sales Cloud
From AI-powered call summarization to generative AI-driven Sales Email, these tools enhance seller productivity.
Salesforce launched artificial intelligence and data innovations in Sales Cloud, including...
Transcom and SiloGen Launch Specialized CX LLM
This innovative model, leveraging SiloGen's technology, enables tailored AI solutions, including augmented agent tools, conversational AI, and analytics.
Transcom, a provider of digital customer experience...
Bounteous Collects Eighth Adobe CDP Specialization
Bounteous has secured its eighth specialization in Adobe's Solution Partner Program for Adobe Real-Time CDP, demonstrating its ability to build and activate unified customer...
