Parloa secures $350M in Series D funding led by General Catalyst, boosting its valuation to $3B and accelerating global expansion of its AI agent platform.
Parloa, a provider of AI agents for enterprise customer experience, said it has raised $350 million in Series D funding, valuing the company at $3 billion. The round was led by General Catalyst, with continued participation from existing investors including EQT Ventures, Altimeter Capital, Durable Capital Partners, and Mosaic Ventures.
The financing closed just seven months after Parloa’s Series C, bringing total capital raised to more than $560 million in under four years. The company said the funds will support its global expansion across the United States and Europe, continued development of its AI Agent Management Platform (AMP), and the launch of the “Parloa Promise,” a framework focused on agent reliability, innovation, and human-centric responsible AI.
Founded by Malte Kosub and Stefan Ostwald, Parloa has emerged as one of the most heavily capitalized companies in the customer experience sector. Its platform is used by Fortune 200 companies and global brands including Allianz, Booking.com, SAP, Swiss Life, and TeamViewer.
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“Parloa is setting the standard for enterprise-grade AI throughout the customer journey,” said Hemant Taneja, chief executive of General Catalyst. He added that Parloa’s approach to agentic AI positions it to transform how global enterprises engage with customers. Taneja and Jeannette zu Fürstenberg will join Parloa’s supervisory board.
Kosub described the funding as a milestone for the company’s mission. “This marks a pivotal moment as we expand globally and help enterprises build meaningful, hyper-personalized customer relationships through agentic AI—responsibly and at scale,” he said.
Parloa’s AMP allows enterprise teams to design, manage, and optimize AI agents using natural language rather than heavy coding. The platform enables large-scale simulation and performance analysis of customer conversations, supported by real-time dashboards that provide transparency, compliance, and enterprise-grade security.
The company’s geographic expansion is focused on North America and Europe, with a growing presence in London, a newly established U.S. headquarters in midtown Manhattan, and plans for offices in cities such as San Francisco and Madrid.
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Investors said Parloa stands out in a crowded market by combining enterprise-grade AI with reliability, safety, and scalability—positioning the company as a potential category leader as agentic AI reshapes customer relationships at scale.
