Renovus worked closely with company’s management team to establish InflowCX as an industry-leading contact center and customer experience consulting firm.
Renovus Capital Partners, a lower middle-market private equity firm specializing in the knowledge and talent industries, announced the sale of its portfolio company Inflow Communications LLC, to an affiliate of Gemspring Capital Management, LLC, who intends to combine it with their portfolio company, Amplix, a provider of technology advisory services and software. Financial terms of the transaction were not disclosed.
Renovus acquired InflowCX in 2020 and shortly thereafter combined the company with PeakView, creating a leading provider of strategic advisory, deployment, and managed services for contact center, customer experience, and unified communications solutions. The transactions were the culmination of a Renovus investment thesis centering on the channel partner business model, specifically seeking opportunities centered on software ecosystems that are earlier in their growth curves and find tremendous value in premium channel and technology partners that can drive both sales and implementation cycles.
“Our firm is proud of the InflowCX management team, which transformed the company into a leading partner in the contact center and customer experience end markets,” said Founding Partner, Jesse Serventi. “During our ownership period, InflowCX completed the PeakView acquisition as well as three additional acquisitions, grew revenue and EBITDA substantially, and built a reputation of excellence in the market. The business is exceptionally well positioned for continued growth under Gemspring’s ownership, and we wish the entire InflowCX team continued success in the future.”
“We are grateful for Renovus’ support throughout our partnership,” said InflowCX CEO Ken Smith. “We have worked hard to further our reputation as the leader in customer experience and contact center solutions and have continued to earn the trust of large and mid-size firms to optimize their CX strategy through enhanced technology solutions. The decisions we made in partnership with Renovus will continue to be felt in our next chapter, as we build on our vast CX experience to provide our clients with new and unique solutions to improve their businesses.”
