ServiceNow completes its largest acquisition of Moveworks, integrating its AI Assistant and search with its workflow platform to automate 90% of employee requests.
ServiceNow, which refers to itself as the AI control tower for business reinvention, announced the completion of its largest acquisition to date: the $2.85 billion purchase of Moveworks.
The acquisition is a strategic move to dominate the rapidly expanding field of Agentic AI—AI systems that can reason, plan, and autonomously execute complex workflows. The combination merges ServiceNow’s core intelligent workflows and AI governance with Moveworks’ popular front-end AI Assistant, enterprise search, and Reasoning Engine.
“Moveworks accelerates ServiceNow’s vision to put AI to work for people across every corner of every business,” said Amit Zavery, president and COO at ServiceNow. “Moveworks’ AI Assistant plus ServiceNow’s agentic platform will create an AI-native front door that turns conversations into completed work, allowing customers to resolve issues autonomously, trigger intelligent workflows, and get results—securely and at scale.”
The Unified Platform: From Search to Action
The deal is designed to bridge the gap between employee intent and task completion. Moveworks, already integrated with over 100 technologies, provides an intuitive interface that allows employees to ask questions and take action naturally.
By bringing the two systems together, ServiceNow aims to redefine the employee experience:
- Autonomous Resolution: Internally, ServiceNow’s AI agents already resolve 90% of IT and 89% of customer support requests autonomously, cutting resolution times nearly sevenfold. The Moveworks integration is expected to extend this level of autonomy across HR, Finance, and other business functions.
- Widespread Adoption: Moveworks brings an established base of 5.5 million employee users across leading global enterprises, including Siemens, Toyota, and Unilever. Critically, nearly 90% of Moveworks customers have deployed the technology to 100% of their employees, demonstrating proven, enterprise-wide adoption.
- Competitive Edge: This acquisition—ServiceNow’s largest—marks a significant escalation in the battle with rivals like Salesforce to be the leading provider of enterprise AI agents, moving beyond simple chatbot support to full workflow automation.
The combination strengthens the ServiceNow AI Platform with hundreds of new AI experts and the ability to connect employee requests through prompts to the right enterprise data, AI agent, or workflow for end-to-end digital fulfillment.
