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E-commerce and Online Retail

CX

AI Is Supercharging Returns Fraud. Retailers Are Behind.

Scott Gifis -
Fraudsters are using AI to doctor damage photos and fabricate proof of returns. At $77 billion in fraudulent claims annually, retailers can no longer afford to look the other way.
News

Amazon Launches 30-Minute Delivery Across Major US Cities

MartechView Editors -
Amazon Now delivers groceries, electronics, and essentials ultra-fast to major US cities, with Prime members paying just $3.99 per order.
News

Preciso Brings Native Ad Targeting to Shopify

MartechView Editors -
A new Shopify plugin promises merchants smarter ad targeting without ever leaving their store dashboard.
News

AEON360 Taps Google Cloud to Build AI-Driven Retail

MartechView Editors -
The partnership aims to stitch together AEON's retail, finance, and lifestyle data into a single intelligent system — so shoppers never have to start their journey over again.
News

Birch Coffee Opens 12th NYC Location Powered by Square

MartechView Editors -
The independent New York coffee brand has built a city-wide following on community and craft — and is now scaling with technology to match.
Personalization and Privacy

Merchandisers Are Drowning in Data and Still Flying Blind

Zohar Gilad -
AI helps merchandisers surface hidden winners, cut opportunity cost, and act on catalog signals before the window closes.
Campaign Orchestration

Dashboards Created Visibility, but They Didn’t Solve Commerce Execution

Guru Hariharan -
Brands are collecting more ecommerce data than ever — and acting on less of it. The gap between insight and execution is where market share is quietly being lost.
News

Macy’s AI Chatbot Is Making Shoppers Spend Five Times More

MartechView Editors -
Macy's 'Ask Macy's' chatbot, powered by Google Gemini, is driving shoppers to spend nearly five times more than those who don't use it — a rare early win for retail AI.
News

Fast Simon Adds Real-Time Product Performance Insights

MartechView Editors -
Fast Simon's AI platform now tells merchandisers in real time which products are succeeding, overexposed, or underperforming — and what each decision is costing them.
News

Canto Expands Product Content Platform With Shopify and Amazon Links

MartechView Editors -
Canto has expanded its DAM for Products platform with new Shopify and Amazon integrations, helping brands sync product assets and metadata across e-commerce channels automatically.
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