unitQ secures investment from Zendesk Ventures! The AI-powered customer feedback platform will leverage Zendesk’s expertise to accelerate growth and innovation in the CX space.
unitQ, the leading AI-powered customer feedback platform empowering organizations to take a customer-centric, real-time data-driven approach to crafting high-quality products, services, and experiences, announced today that the Zendesk global venture fund, Zendesk Ventures, has invested in unitQ as part of its strategy to back AI-first companies focused on enhancing customer and employee experiences.
Zendesk‘s investment in unitQ marks a major milestone. As the company providing the complete AI solution for CX in the market, Zendesk is a valued unit customer and a strategic investor.
“We chose unitQ after evaluating and trying different solutions in the market,” said Shawn Slipy, Vice President Global CX Operations, Zendesk. “The granularity and speed at which units can deliver actionable customer insights are above and beyond what others could offer, and we’re grateful for our continued partnership.”
unitQ is thrilled to deepen our partnership with Zendesk Ventures. They offer access to CX and AI experts and an opportunity to accelerate growth and innovation in recruiting talent and growing unitQ’s customer base and brand awareness.
“We’ve experienced the power of Zendesk’s community first-hand and are excited to explore joint go-to-market efforts with Zendesk’s ecosystem of customers, technology partners and evangelists,” said Christian Wiklund, unitQ Co-Founder and CEO. “Partnering with Zendesk means joining forces with a leader that opens doors to top-tier talent and industry networks. We’ve gained more than just funding – we’re now connected to a community and receive tailored mentorship to help our company’s growth.”
Also Read: How AI Can Enhance, Not Replace, Customer Experience
The customer feedback imperative
Today, customer feedback is disparate, siloed, and manually aggregated across sources—support calls, surveys, reviews, product usage data, social media, and more—and lives in unstructured forms like voice and text. It’s hard for engineering, product, and customer experience teams to get a single source of truth from all customer feedback to derive accurate and actionable insights.
unitQ aggregates customer feedback—in 100 languages translated from 60+ sources—and automatically groups it into granular categories, allowing teams to pinpoint the root cause of all customer friction. With unitQ, companies can discover what customers like, dislike, and want more of by making sense of real-time customer feedback with proprietary generative AI to build the world’s leading products, services, and experiences.
