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Saturday, April 11, 2026
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Chandni U

Assistant Editor
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Martech

Brand Profile: Buffer – From Startup Rollercoaster to Social Media Leader

Chandni U -
Explore the highs and lows of Buffer's journey from a $5 profit to a leading social media management platform. Learn their strategies for growth...
People

Service in US Call Centers Need a ‘Ring’ of Greater Improvement

Chandni U -
Pablo Paz Hernández, Founder & CEO of Interactive Contact Center and Co-Founder & CEO of Hubely, gives us an overview of the state of US contact centers.
People

In Conversation with Inclusive Marketing Strategist Michelle Ngome

Chandni U -
Consumers want brands to do more than just show what society is like right now. They want companies to help move society forward.  For example,...
Featured Posts

Taming Martech in 2023: Insights from Brinker and Riemersma

Chandni U -
In the new Martech for 2024 report, Scott Brinker, Editor of the chiefmartec blog and Frans Riemersma, Founder of MartechTribe, explore various themes, such...
People

Top US Contact Center Experts Reshaping Customer Service

Chandni U -
Explore the expertise of the top 15 contact center leaders in the US, as they navigate the dynamic landscape, blending technology and strategic consulting...
Personalization and Privacy

You Need To Get Personal. How Else Can You Increase Loyalty?

Chandni U -
It’s a no-brainer that marketers need to focus on products and promos that personalize for better loyalty. So, why are some digital marketing leaders still struggling?
Customer Data Platform (CDP)

Top Customer Data Platforms in the U.S.

Chandni U -
A definitive look at leading U.S. customer data platforms shaping personalization, privacy, and growth in a data-driven economy.
CX Metrics

Mastering LTV: Data Analytics and Attribution

Chandni U -
Sue Azari, an E-commerce industry consultant at AppsFlyer, discusses various strategic touchpoints to elevate user experience within the mobile commerce sector. Planning early for peak...
People

New York’s Top 20 CMOs: Spearheading Martech Strategies in Leading Brands

Chandni U -
Explore the forefront of martech in New York City with the Top 20 CMOs from reputed brands, shaping excellence in every marketing strategy.
CX

What’s New On The CX Book Shelf?

Chandni U -
In a world where customer loyalty and satisfaction reign supreme, here’s a list of the top 10 books on customer experience (CX) written by...
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