TELUS Digital says it processed 2 trillion AI tokens in 2025, showcasing production-scale telecom AI at MWC 2026 with NVIDIA and F3 Networks.
TELUS Digital said it will use this year’s Mobile World Congress in Barcelona to make a pointed case to telecommunications operators: artificial intelligence must move beyond pilots and into production.
At MWC 2026, the company plans to showcase AI-driven customer experience and network optimization systems it says are already operating at enterprise scale. The message is aimed at an industry that has invested heavily in AI experimentation but struggled to translate pilots into measurable returns.
According to NVIDIA’s State of AI in Telecommunications: 2025 Trends report, 44 percent of telecom operators cite customer experience optimization as their top AI priority, while 40 percent focus on network planning and operations. Yet many communications service providers remain in what some executives call “pilot purgatory” — testing tools without scaling them into production systems.
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TELUS Digital argues it has moved past that phase. In 2025, the company said it processed more than 2 trillion tokens across dozens of AI models through its Fuel iX generative AI engine, deployed both internally and for external customers. The scale, executives say, reflects enterprise-grade AI embedded across live telecommunications environments.
“In the AI world, tokens represent the currency of experience,” said Bret Kinsella, general manager and senior vice president of Fuel iX at TELUS Digital. “They distinguish organizations experimenting with AI from those operating it at scale.”
At MWC, the company plans a 90-minute session detailing more than 20 production use cases, alongside representatives from NVIDIA and F3 Networks. The discussion will focus on how operators can shift from isolated proofs of concept to AI-driven automation integrated across customer service and network operations.
TELUS Digital’s positioning is strengthened by its relationship with TELUS, the Canadian telecommunications provider that serves as what executives describe as a “living laboratory.” By deploying AI tools within its parent company’s global operations before offering them to clients, TELUS Digital says it can validate performance under real-world conditions.
Among the solutions on display at MWC are Fuel iX Agent Trainer, which uses AI-driven voice and chat simulations to accelerate agent onboarding; Fuel iX Fortify, a platform for automated AI application testing and monitoring; and AI-powered network design services intended to modernize legacy telecom infrastructure into cloud-native environments.
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The broader ambition is to reframe AI not as a speculative investment but as operational infrastructure — one capable of reducing costs, improving service and generating measurable returns.
As telecom operators confront intensifying competition and rising infrastructure demands, the challenge is no longer whether to experiment with AI. It is whether they can industrialize it.
