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Casper
Saturday, April 18, 2026

AUTHOR NAME

Priya Subramani

Priya Subramani, VP & GM for CX Business Unit at Freshworks

8 Top Contact Center Metrics You Need to Track for Exceptional CX

Learn the top 8 contact center metrics you should track to measure and improve CX, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and First Contact Resolution (FCR).

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