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Priya Subramani

Priya Subramani, VP & GM for CX Business Unit at Freshworks
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Contact Center

8 Top Contact Center Metrics You Need to Track for Exceptional CX

Priya Subramani -
Learn the top 8 contact center metrics you should track to measure and improve CX, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and First Contact Resolution (FCR).

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