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New SAS GenAI Tools for Marketers Use Amazon Bedrock

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Enhanced SAS Customer Intelligence 360 accelerates value from generative AI.
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Satisfi Labs Acquires Marketing Platform Factoreal

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Satisfi Labs acquires Factoreal, creating a powerful Conversational Experience Platform for destinations and experiences. This combined platform offers AI-powered chat and omnichannel marketing tools.
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Zendesk Ventures Backs unitQ, Solidifying Strategic Partnership

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UnitQ secures investment from Zendesk Ventures! The AI-powered customer feedback platform will leverage Zendesk's expertise to accelerate growth & innovation in the CX space.
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Amazon Unveils Cookieless Ad Solution at Cannes Lions

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Ad Relevance uses artificial intelligence to analyze billions of browsing, shopping, and streaming signals across Amazon’s properties.
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Forrester: 91% of US Ad Agencies Use or Explore GenAI

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Though concerns linger, over half of agency decision-makers expect the tech will have a significant or very significant impact on key aspects of their agency’s ecosystem.
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Coca-Cola Spills Soda to Focus on Connection

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David Miami's latest iteration of the “Real Magic” platform shifts attention away from the iconic brand and toward true-to-life human interactions.
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Two-thirds of BFSI Leaders Dissatisfied with Martech Stacks: Report

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Leaders from the financial industry claim that their current martech stack does not empower them to cater to changing customer expectations in 2024.
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SOCi Unveils AI-powered SOCi Chat for Multi-location Businesses

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Revolutionizing customer engagement with cutting-edge AI technology for better workflows and user experiences.
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Banking Risk Management, CX Improved by Exponential IT: Info-Tech

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Banks struggle with innovation due to outdated systems and regulations. Info-Tech Research Group offers a blueprint for "Exponential IT" to navigate digital transformation and enhance customer experience.
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AZDS and Way Launch Integrated Rooms + Experiences Booking for Hotels

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Industry leaders Way and AZDS partner to launch a digital booking solution where guests discover and book rooms and experiences in a single transaction.
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