News

GoTo significantly enhances overall experience and productivity for businesses and employees with new AI assistants, real-time translation tools, enterprise application integrations, and more. GoTo, the company...

Strategic Expansion: The Company Announces Jacksonville Office Opening to Bolster XpertCX Solutions Suite's Growth. Solera, the global leader in vehicle lifestyle management, introduced its BPO...

Verint Open Platform, which has best-of-breed workforce management, broadens Talkdesk offerings for contact centers with access to robust, scalable capabilities through Talkdesk CX Cloud. Talkdesk,...

Out-of-the-box enterprise reporting helps supercharge insights. SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider and a leader of the current...

Expanded Sage AI by Braze Offering, Including 'AI Item Recommendations,’ Increases Personalization and Decreases Time to Purchase. Braze, the leading customer engagement platform that empowers...

Privacy Sandbox raises challenges for advertising on Android devices quite different from the challenges presented to the Chrome browser. Mobile advertising underwent an upheaval when...

The family restaurant chain uses PAR Technology to bring together ordering, dining in, loyalty perks, and data. “We were looking for a seamless customer journey...

Among the findings, 91.4% of all search queries triggered SGE; Quora was a big winner, and paid search ads appeared 50% of the time. According...

Avaya selects Zoom‘s AI-powered collaboration platform, Zoom Workplace, to integrate with Avaya’s Communication and Collaboration Suite to help enterprises reimagine teamwork. Today, Zoom and Avaya...

Capturing user actions in combination with user feedback data empowers businesses to understand how their customers use their products and where there are friction...