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ZapScale announced Exclusive Black Friday Sale

MartechView Editors -
The platform is designed to help businesses understand their customers better, predict churn, and take proactive measures to ensure customer success. ZapScale, a customer success...
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Zoom launches ISV Exchange Program with Verint

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The announcement makes the Verint open platform available to Zoom customers through Zoom for the first time. Zoom Video Communications is launching the ISV Exchange...
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Vista Equity partners to acquire EngageSmart

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EngageSmart is being acquired by an affiliate of Vista Equity Partners for $4 billion. EngageSmart, a provider of vertically tailored customer engagement software and integrated...
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Seismic’s Fall 2023 Release adds Generative AI

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Seismic Aura Copilot combines generative AI with Seismic data and business context. Seismic introduced its Fall 2023 product release, which brings generative artificial intelligence-powered capabilities...
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SurveyMonkey launches Build with AI

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Build with AI is a survey creation feature powered by OpenAI's generative AI. SurveyMonkey, a provider of online surveys and forms, launched Build with AI,...
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SAP debuts CX Generative AI Capabilities

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The new capabilities can be applied across the entire SAP CX portfolio. SAP introduced generative artificial intelligence capabilities across the SAP Customer Experience portfolio, including...
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InteliGems Labs unveils Odyssey LLM

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Odyssey retains sensitive data in-house, shields proprietary insights, and thwarts breaches. InteliGems Labs has released Odyssey, a private large language model (LLM) that enables businesses...
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GoTo adds Security Features, Integrations, and AI Advancements

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GoTo Resolve Asset Management protects businesses by tracking, monitoring, and managing their inventory of IT hardware assets. GoTo, a provider of solutions for IT management,...
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Dialpad launches Custom AI Playbooks

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Using Dialpad's generative AI model, Playbooks capture agent and customer responses on each call. Dialpad has launched Custom AI Playbooks, a tool that provides real-time...
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Contact Center Market Expected to increase by $161.73 Billion through 2027

MartechView Editors -
Research firm Technavio expects the global contact center market to accelerate at a compound annual growth rate of 9.33 per cent and register an...
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