News

The announcement makes the Verint open platform available to Zoom customers through Zoom for the first time. Zoom Video Communications is launching the ISV Exchange...

EngageSmart is being acquired by an affiliate of Vista Equity Partners for $4 billion. EngageSmart, a provider of vertically tailored customer engagement software and integrated...

Seismic Aura Copilot combines generative AI with Seismic data and business context. Seismic introduced its Fall 2023 product release, which brings generative artificial intelligence-powered capabilities...

Build with AI is a survey creation feature powered by OpenAI's generative AI. SurveyMonkey, a provider of online surveys and forms, launched Build with AI,...

The new capabilities can be applied across the entire SAP CX portfolio. SAP introduced generative artificial intelligence capabilities across the SAP Customer Experience portfolio, including...

Odyssey retains sensitive data in-house, shields proprietary insights, and thwarts breaches. InteliGems Labs has released Odyssey, a private large language model (LLM) that enables businesses...

GoTo Resolve Asset Management protects businesses by tracking, monitoring, and managing their inventory of IT hardware assets. GoTo, a provider of solutions for IT management,...

Using Dialpad's generative AI model, Playbooks capture agent and customer responses on each call. Dialpad has launched Custom AI Playbooks, a tool that provides real-time...

Research firm Technavio expects the global contact center market to accelerate at a compound annual growth rate of 9.33 per cent and register an...

Lucid Impact Measurement by Cint offers a multi-step approach. Cint, a research technology solutions provider, has added social platform measurement into its attitudinal measurement product,...