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Creating Customer Journey Maps is Akin to Charting a Treasure Map

Khushbu Raval -
Mike Wittenstein, from exchange student to global consultant, seamlessly blends storytelling with deep CX insights as a virtual speaker. Mike Wittenstein’s journey is a captivating...
People

Bridge, Don’t Divide: Navigating Generational Customer Differences

Khushbu Raval -
Discover how to navigate generational differences, balancing automation with human connection for 21st-century customer experiences. Joseph Michelli, the CEO of The Michelli Experience, is a...
People

Service in US Call Centers Need a ‘Ring’ of Greater Improvement

Chandni U -
Pablo Paz Hernández, Founder & CEO of Interactive Contact Center and Co-Founder & CEO of Hubely, gives us an overview of the state of US contact centers.
People

In Conversation with Inclusive Marketing Strategist Michelle Ngome

Chandni U -
Consumers want brands to do more than just show what society is like right now. They want companies to help move society forward.  For example,...
People

Top US Contact Center Experts Reshaping Customer Service

Chandni U -
Explore the expertise of the top 15 contact center leaders in the US, as they navigate the dynamic landscape, blending technology and strategic consulting...
People

New York’s Top 20 CMOs: Spearheading Martech Strategies in Leading Brands

Chandni U -
Explore the forefront of martech in New York City with the Top 20 CMOs from reputed brands, shaping excellence in every marketing strategy.
People

California’s Top 20 CX Leaders: Driving Experiences in Leading Brands

Chandni U -
In California, a state known for its innovation, diversity, and unparalleled business landscape, the significance of effective CX leadership cannot be overstated.
People

SuperPhone’s CEO Ryan Leslie on Winning Gen Z Customers

Yolande DMello -
According to Ryan Leslie, when attempting to capture Gen Z's attention, brands often err by attempting to appear "cool" without genuine authenticity. Gen Z,...
People

Marketers Who Engage in the OTT Industry Have Tremendous Opportunities

Khushbu Raval -
With over 30 years of experience in the sports, digital and media industry, Rick Allen, CEO of ViewLift discusses how fan experience is changing...
People

Customer Access Strategy is The Core That Shapes Technology

Kaumudi Kashikar Gurjar -
Brad Cleveland, a global customer strategy and management expert discusses the challenges of customer service and the necessary technological investments. In the contact center industry,...
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