Tata Communications and NICE team up to merge Kaleyra and CXone Mpower, creating AI-driven, hyper-personalized customer experiences across 190+ countries.

Utility leaders shift from consumer messaging apps to secure, compliant platforms to protect sensitive communications and critical infrastructure.

Granite Telecommunications opens a new Quincy, MA headquarters with a cutting-edge Customer Service Center and advanced technologies to enhance customer support.

In addition to faster email delivery times, Maileroo's solution also has real-time tracking capabilities so businesses know the immediate impact of their campaigns and...

Vodex has launched Vodex 2.0, a new version of ots outbound communications platform, which allows companies to leverage generative artificial intelligence for calls to...

Sendbird, a provider of a communications API platform for web and mobile apps, has integrated Llama 2, Meta's open-source large language model (LLM), into...

TELUS Digital becomes a preferred implementation partner for ElevenAgents, bringing ElevenLabs' voice AI platform into enterprise customer experience.

Sinch's AI-powered Expected Cliché Tracker ranks all 48 World Cup managers by how often they reach for tired football phrases under pressure.

From Starbucks retiring its NomadGo inventory AI to Dove's pledge against AI-generated images, brands are discovering that the most powerful marketing move in 2026 is being visibly, defiantly human.

As AI floods the internet with low-cost content, PR and marketing teams are being forced to rebuild trust through authenticity and transparency.