Tata Communications and NICE team up to merge Kaleyra and CXone Mpower, creating AI-driven, hyper-personalized customer experiences across 190+ countries.
Granite Telecommunications opens a new Quincy, MA headquarters with a cutting-edge Customer Service Center and advanced technologies to enhance customer support.
In addition to faster email delivery times, Maileroo's solution also has real-time tracking capabilities so businesses know the immediate impact of their campaigns and...
Vodex has launched Vodex 2.0, a new version of ots outbound communications platform, which allows companies to leverage generative artificial intelligence for calls to...
Sendbird, a provider of a communications API platform for web and mobile apps, has integrated Llama 2, Meta's open-source large language model (LLM), into...
From Starbucks retiring its NomadGo inventory AI to Dove's pledge against AI-generated images, brands are discovering that the most powerful marketing move in 2026 is being visibly, defiantly human.