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Thursday, April 23, 2026
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customer relationship management (CRM)

Is Your CRM Making Your Customer Service Worse?

Businesses across EMEA continue to invest in AI and CRM, yet customers remain on hold, repeat themselves, and leave dissatisfied. The issue lies not with the technology, but with the underlying systems supporting it.

HubSpot Debuts AI Tools to Reclaim Shrinking Search Reach

Moving beyond generic LLMs, the CRM leader integrates "Answer Engine Optimization" and autonomous prospecting to combat a 27% drop in traditional search traffic.

Salesforce’s Agentforce Just Entered the CCaaS War

Salesforce launches Agentforce Contact Center, unifying voice, digital channels, and CRM data — and taking direct aim at the fragmented contact center market.

SalientMG and Hivekind Target Pre-Pipeline Gap

SalientMG partners with Hivekind AI to help B2B startups turn early-stage accounts into sales-ready pipeline through strategy and agentic execution.

Salesforce Seals Informatica Deal to Power Agentic AI

Salesforce acquires Informatica, unifying data, governance, and metadata to fuel safer, smarter, enterprise-scale AI agents across the Agentforce 360 platform.

Using Behavioral Data to Drive Authentic Customer Relationships in a Digital World

Discover how behavioral data helps brands move beyond personalization to build genuine, trust-driven customer relationships in a digital-first world.

Zinrelo and TINT Merge to Form TrueLoyal

A new company, TrueLoyal, is born from the merger of Zinrelo and TINT. The AI-powered platform unifies loyalty, community, and data to boost retention.

The 4Ps of Martech Unlocking Marketing’s Tech Revolution

Explore the 4Ps of marketing technology—Platform, Process, People, Performance—and how they drive smarter, faster, and personalized campaigns in 2025.

Embargo Raises $3.5M to Expand AI CRM for Hospitality

London-based Embargo secures $3.5M to scale its AI-driven CRM platform, helping European hospitality SMEs boost customer retention and grow revenues.

Wunderkind Launches AI for Smarter Customer Messaging

Wunderkind’s new AI platform optimizes personalized messaging across channels in real time, driving higher engagement and revenue with zero manual effort.

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