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Wednesday, April 29, 2026
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conversational AI

Twilio Partners with OpenAI for Advanced Conversational AI

Twilio integrates OpenAI's real-time API, enabling businesses to create natural AI voice interactions, enhancing customer experiences, and boosting efficiency.

Waanee AI Partners with Infosys for Enhanced Communication

Waanee AI's IVA solution integrates with Infosys' business systems to streamline operations and improve enterprise communication efficiency.

Sobot’s AI Agent Gets a Major Upgrade

Sobot is set to launch its upgraded AI Agent in September. The AI Agent offers advanced features, including voice calling, email ticketing, and enhanced language understanding. It's designed to provide a more humanized and efficient customer experience.

Interactions Launches AI-powered Task Orchestration

Interactions introduces Task Orchestration, an AI-powered solution that automates customer service tasks, improves agent efficiency, and enhances customer satisfaction.

Vonage to Launch Enhanced Noise Cancellation

Boosts agent productivity and elevates customer experience with embedded AI for Vonage Contact Center. Vonage, a global leader in cloud communications helping businesses accelerate their...

ApexChat Rebrands as Blazeo

ApexChat’s rebranding as Blazeo has expanded its services as its customers' needs have expanded, creating large, customizable AI and human-powered tools and services.  Blazeo officially...

From Contact to Knowledge Center – What’s Next?

From call centers to knowledge center, AI transforms customer service with self-service options and intelligent chatbots.

Vyopta Introduces Aviator

Aviator is integrated within the Vyopta platform, offering real-time support to users by answering queries and providing solutions based on their current activities.  Vyopta, a...

Vectara Introduces GenAI Chat Module

Vectara Chat is an end-to-end solution for businesses constructing their chatbot using domain-specific data.  Vectara, a Generative AI Platform and LLM Builder, released its latest...

Conversica Upgrades GenAI Chat Feature

The new Conversica Chat addition is trained solely on customer data, removing the need for fine-tuning public models.  Conversica, Inc., a provider of Conversational AI...

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