conversational AI

Aprecomm and Synnefo team up to deliver a unified platform for ISPs, merging CX tools with billing and network management for better satisfaction, efficiency.

Airtel Business, Vonage launched Airtel IQ Business Connect, a unified communications app for Indian enterprises that simplifies customer engagement.

Twilio integrates OpenAI's real-time API, enabling businesses to create natural AI voice interactions, enhancing customer experiences, and boosting efficiency.

Waanee AI's IVA solution integrates with Infosys' business systems to streamline operations and improve enterprise communication efficiency.

Sobot is set to launch its upgraded AI Agent in September. The AI Agent offers advanced features, including voice calling, email ticketing, and enhanced language understanding. It's designed to provide a more humanized and efficient customer experience.

Interactions introduces Task Orchestration, an AI-powered solution that automates customer service tasks, improves agent efficiency, and enhances customer satisfaction.

Boosts agent productivity and elevates customer experience with embedded AI for Vonage Contact Center. Vonage, a global leader in cloud communications helping businesses accelerate their...

ApexChat’s rebranding as Blazeo has expanded its services as its customers' needs have expanded, creating large, customizable AI and human-powered tools and services.  Blazeo officially...

From call centers to knowledge center, AI transforms customer service with self-service options and intelligent chatbots.

Aviator is integrated within the Vyopta platform, offering real-time support to users by answering queries and providing solutions based on their current activities.  Vyopta, a...