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Interactions Launches AI-powered Task Orchestration

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Interactions introduces Task Orchestration, an AI-powered solution that automates customer service tasks, improves agent efficiency, and enhances customer satisfaction.
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Vonage to Launch Enhanced Noise Cancellation

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Boosts agent productivity and elevates customer experience with embedded AI for Vonage Contact Center. Vonage, a global leader in cloud communications helping businesses accelerate their...
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ApexChat Rebrands as Blazeo

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ApexChat’s rebranding as Blazeo has expanded its services as its customers' needs have expanded, creating large, customizable AI and human-powered tools and services.  Blazeo officially...
Contact Center

From Contact to Knowledge Center – What’s Next?

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From call centers to knowledge center, AI transforms customer service with self-service options and intelligent chatbots.
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Vyopta Introduces Aviator

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Aviator is integrated within the Vyopta platform, offering real-time support to users by answering queries and providing solutions based on their current activities.  Vyopta, a...
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Vectara Introduces GenAI Chat Module

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Vectara Chat is an end-to-end solution for businesses constructing their chatbot using domain-specific data.  Vectara, a Generative AI Platform and LLM Builder, released its latest...
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Conversica Upgrades GenAI Chat Feature

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The new Conversica Chat addition is trained solely on customer data, removing the need for fine-tuning public models.  Conversica, Inc., a provider of Conversational AI...
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GroupBy Launches AI-Powered Fitment Search

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Fitment solution has been developed to eliminate the complexity and frustration of product part search delivering relevant and exact-fit results for conversational searches. GroupBy Inc.,...
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The Starr Conspiracy Releases of AI Research Assistant

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The Starr Conspiracy, a brand, marketing and go-to-market strategy provider for Work Tech companies, announced a new AI assistant for Work Tech market research....
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Westlake’s Solera Unveils ServiceAgent AI

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ServiceAgent AI incorporates conversational AI that answers car dealerships’ and service centers’ phones with personalized messages. Westlake-based Solera is partnering with STELLA Automotive AI to...
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