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Cal.com launches Cal.ai, an AI-powered scheduling assistant

MartechView Editors -
Cal.com announced the launch of its highly-anticipated AI tool, Cal.ai.  Cal.ai will reduce the scheduling burden by transforming how individuals and organizations book meetings and...
News

Gupshup.io adds to Conversational Engagement Platform

MartechView Editors -
Through the use of Gupshup.io's Bot Studio and visual journey builder, business users can craft omnichannel bot flows. Gupshup.io has added features to its Conversational...
News

Pathlight Launches Insight Streams

MartechView Editors -
Pathlight has added Insight Streams to its Conversation Intelligence (CI) Platform, which now processes millions of customer interactions. Insight Streams provides Generative Agent technology that...
News

ManageMy Partners with SPLICE Software

MartechView Editors -
The partnership will offer customer engagement through conversational texting ManageMy, a provider of customer experience solutions, has partnered with SPLICE Software, a customer engagement and...
Customer Service

What’s Your Chatbot’s Intent?

Victor Dey -
Chatbots lacking an intent-based structure often produce imprecise or unrelated responses, potentially overlooking the context and theme of the issue. Customer feedback and service can...
News

MadCap Adds ChatGPT to MadCap Central with AI Assist

MartechView Editors -
It is a content management platform with integrated ChatGPT functionality optimized for authors and editors of technical content. MadCap Software, a multichannel content authoring, management,...
Conversational AI

Designing Conversations For AI-enabled CX

Maeve Condell -
Using human-centered design to create automated interactions and conversations ensures customers’ needs aren’t sidelined by efficiency & cost-cutting concerns.
News

Paycor Launches New Generative AI Analytics Digital Assistant

MartechView Editors -
Powered by Visier, Paycor introduces an interactive way for leaders to consume people-focused analytics in a conversational chat interface Paycor, a provider of human capital...
News

Optimizely Debuts Industry-First Marketing Operating System

MartechView Editors -
Optimizely One offers unprecedented levels of flexibility, simplicity, and control through a singular AI-accelerated workflow that powers every stage of the marketing lifecycle. Optimizely, the...
News

Klarna Taps AI for Human Shopping Experience

MartechView Editors -
Klarna uses AI to translate the image into a search term, so consumers can turn whatever catches their eye into a shoppable item. Klarna, the...
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