Customer Experience (CX)

Sitecore has acquired Scrunch, adding AI search visibility and optimization tools to help brands improve their appearance in AI-generated answers.

Shein has agreed to acquire Everlane, a deal that could reshape the future of sustainable fashion and global retail economics.

Sprinklr acquires ViralMoment's AI video intelligence to help brands decode TikTok, Reels, and YouTube — not just written customer feedback.

Kopa.ai lands €2M seed funding to build an agentic AI platform that runs e-commerce operations — from campaigns to inventory — autonomously.

ComplyAdvantage moves its payment screening tool onto its AI-native Mesh platform, promising faster sanctions checks across bank, card, remittance and crypto rails.

SurveyMonkey extends its Formula 1 partnership with Williams driver Alex Albon through the end of 2026, building on a campaign that drew 61 million impressions.

KERV.ai partners with Canela Media to deliver interactive, shoppable video advertising to Hispanic streaming audiences.

Quiq's new Voice AI brings voice, messaging, and human agents into a single governed platform — as enterprises shift from AI pilots to full-scale customer experience deployment.

CPG brands are drowning in data but losing ground to competitors who act on it faster. Agentic retail — AI that executes, not just analyzes — is becoming the new edge.

Typeform's new Growth Flow uses AI to transform every form submission into an automated customer workflow — from lead capture through conversion, in a single platform.