Customer Experience (CX)

KERV.ai partners with Canela Media to deliver interactive, shoppable video advertising to Hispanic streaming audiences.

Quiq's new Voice AI brings voice, messaging, and human agents into a single governed platform — as enterprises shift from AI pilots to full-scale customer experience deployment.

CPG brands are drowning in data but losing ground to competitors who act on it faster. Agentic retail — AI that executes, not just analyzes — is becoming the new edge.

Typeform's new Growth Flow uses AI to transform every form submission into an automated customer workflow — from lead capture through conversion, in a single platform.

Nectar has partnered with Merlin Entertainments to let loyalty members spend — and double — their points at more than 20 UK attractions, including Alton Towers and LEGOLAND.

avatarin's AI-powered social robots now run on Avaya Infinity, creating a seamless customer experience across phone, chat, and physical spaces in real time.

Armed with a European banking license and a bruising American exit, Monzo is betting its future on the continent.

The digital bank that built its reputation on doing away with branches is now betting that a physical presence can do something an app cannot: build trust.

From mountain climbers paralyzed by hunger to a jewel-encrusted ice cream chain at the NFL Draft, Mars is asking a lot of one peanut butter bar.

The tools, talent, and AI already exist to turn your CX partner into a revenue engine. The only thing standing in the way is an outdated mindset.