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Customer Experience (CX)

Martech

Your Rebrand Is Failing. Have You Tried Listening?

Michael Yehoshua -
Most rebrands fail not because of bad design, but wrong direction. WiseStamp's CMO on using AI as a listening engine — not a content machine.
Martech

The Real Retailer Readiness Gap Isn’t Price. It’s Content.

Guru Hariharan -
Price is right, inventory is solid, buy box is intact — and shoppers still aren't converting. In 2026, the real retailer readiness gap is content.
Martech

Marketing That Predicts, Not Reacts

Dean de la Peña -
Resonate says predictive AI—grounded in values and real-time signals—can forecast consumer behavior and turn marketing from guesswork into measurable growth.
News

Notion Unveils Custom Agents for Enterprise

MartechView Editors -
Notion launches Custom Agents in public beta, enabling Business and Enterprise users to automate recurring workflows across Slack, email and more.
News

TELUS Digital Pushes Telecom AI Beyond Pilots

MartechView Editors -
TELUS Digital says it processed 2 trillion AI tokens in 2025, showcasing production-scale telecom AI at MWC 2026 with NVIDIA and F3 Networks.
News

Talkdesk Expands Agentic AI Across Channels

MartechView Editors -
Talkdesk launches Automation Flows and extends Autopilot to email, aiming to automate cross-system workflows and complex customer interactions.
News

Many Loyal Shoppers Feel Overlooked, Survey Says

MartechView Editors -
A GetResponse survey finds most consumers believe brands value new customers more than loyal ones, despite retention spending rising.
News

Tim Hortons Revives Roll Up To Win in U.S.

MartechView Editors -
Tim Hortons brings back its Roll Up To Win promotion in the U.S., offering travel, tech and over 1 million food and beverage prizes through March 22.
News

Financial Stress Is Reshaping U.S. Shopping Habits

MartechView Editors -
An Omnisend survey finds 66% of Americans switching to cheaper brands, with rising cart abandonment and hidden purchases reflecting financial strain.
News

Snap Bets on Creator Subscriptions for Growth

MartechView Editors -
Snap launches paid creator subscriptions as user growth slows, seeking steadier revenue beyond advertising in a crowded market.
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