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Sunday, October 11, 2026

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Customer Experience (CX)

Sprinklr Unveils Tool to Measure AI Search Visibility

Sprinklr launches LLM Insights, helping brands track visibility, sentiment, and competitive positioning in AI-generated search results.

Are We Using AI to Help Customers or Avoid Them?

Rodrigo Aviles on why CX is a mindset, not a department, what broke first at Hyundai, and the question no one in the audience ever asks, but should.

Sitecore Buys Scrunch to Help Brands Win AI Search

Sitecore has acquired Scrunch, adding AI search visibility and optimization tools to help brands improve their appearance in AI-generated answers.

Shein Moves to Acquire Sustainable Fashion Brand Everlane

Shein has agreed to acquire Everlane, a deal that could reshape the future of sustainable fashion and global retail economics.

Sprinklr Buys ViralMoment to Read Video Like Text

Sprinklr acquires ViralMoment's AI video intelligence to help brands decode TikTok, Reels, and YouTube — not just written customer feedback.

Kopa.ai Raises €2M to Give E-commerce Teams an AI Operator

Kopa.ai lands €2M seed funding to build an agentic AI platform that runs e-commerce operations — from campaigns to inventory — autonomously.

ComplyAdvantage Speeds Up Payment Screening for Banks

ComplyAdvantage moves its payment screening tool onto its AI-native Mesh platform, promising faster sanctions checks across bank, card, remittance and crypto rails.

SurveyMonkey Stays in the Fast Lane With Albon

SurveyMonkey extends its Formula 1 partnership with Williams driver Alex Albon through the end of 2026, building on a campaign that drew 61 million impressions.

KERV.ai Expands Into Spanish-Language Streaming

KERV.ai partners with Canela Media to deliver interactive, shoppable video advertising to Hispanic streaming audiences.

Quiq Launches Voice AI to Unify Enterprise Customer Experience

Quiq's new Voice AI brings voice, messaging, and human agents into a single governed platform — as enterprises shift from AI pilots to full-scale customer experience deployment.

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