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Customer Experience (CX)

StockX Launches Shopping App for Apple Vision Pro

The new app, designed for Apple Vision Pro, encourages users to dive into the world of current culture with an entirely new shopping experience. Online...

TodayPay Reimagines Refunds: A Disruptive Approach to Financial Innovation

Explore TodayPay’s groundbreaking concept of Refunds as a Service and its impact on financial behaviors. Learn about their tailored MarTech stack, data-driven personalization, and...

Beyond Rewards: Redesigning Loyalty Programs for the Modern Customer

Learn from Tim Hortons' loyalty program revamp and discover how to overcome common challenges loyalty programs face, including customer value, program complexity, and measurement. Tim...

Black Rock Coffee Bar Continues Expansion in Arizona

The new 2000-square-foot Black Rock Coffee Bar store showcases the boutique coffee chains’ signature industrial modern design.  Black Rock Coffee Bar, known for its premium...

Phunware Partners with PAL+

With Phunware's Hospitality Solution, PAL+’s cruise boat guests will have access to a content-rich, personalized mobile application to elevate their onboard experience. Phunware, Inc., a...

Finix Expands Payment Offerings

This marks the company’s first international launch, enabling businesses of all sizes to create reliable and configurable omnichannel payment solutions.  Finix, a payment technology provider...

Everise Unveils U.S. Microsite In Orlando

Nestled within the vibrant heart of Orlando, Everise's innovative microsite model is part of the company's strategy to drive greater agility in right-shoring operations.  Everise,...

Avangrid Earns Cultural Transformation Award

This recognition is part of SECC’s 2024 Best Practice Awards, highlighting innovative ways electricity providers are improving CX and engagement.  Avangrid, a sustainable energy company...

Dunkin’ Stirs Buzz: Odd Celeb Pairing

Dunkin' is back in the top 10 fast food chains with positive growth and increased cultural presence. Clever marketing like the Ben Affleck and...

Designing the Future: From Design Foundations to Disruptive Innovations

Design shaping future experiences with AI, VR, and human-centered approaches for intuitive and ethical tech. In conversation with Raul Guillermo Amigo, a seasoned Experience and...

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