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Customer Experience (CX)

Loyalty

Beyond Rewards: Redesigning Loyalty Programs for the Modern Customer

Khushbu Raval -
Learn from Tim Hortons' loyalty program revamp and discover how to overcome common challenges loyalty programs face, including customer value, program complexity, and measurement. Tim...
News

Black Rock Coffee Bar Continues Expansion in Arizona

MartechView Editors -
The new 2000-square-foot Black Rock Coffee Bar store showcases the boutique coffee chains’ signature industrial modern design.  Black Rock Coffee Bar, known for its premium...
News

Phunware Partners with PAL+

MartechView Editors -
With Phunware's Hospitality Solution, PAL+’s cruise boat guests will have access to a content-rich, personalized mobile application to elevate their onboard experience. Phunware, Inc., a...
News

Finix Expands Payment Offerings

MartechView Editors -
This marks the company’s first international launch, enabling businesses of all sizes to create reliable and configurable omnichannel payment solutions.  Finix, a payment technology provider...
News

Everise Unveils U.S. Microsite In Orlando

MartechView Editors -
Nestled within the vibrant heart of Orlando, Everise's innovative microsite model is part of the company's strategy to drive greater agility in right-shoring operations.  Everise,...
News

Avangrid Earns Cultural Transformation Award

MartechView Editors -
This recognition is part of SECC’s 2024 Best Practice Awards, highlighting innovative ways electricity providers are improving CX and engagement.  Avangrid, a sustainable energy company...
Featured Posts

Dunkin’ Stirs Buzz: Odd Celeb Pairing

MartechView Editors -
Dunkin' is back in the top 10 fast food chains with positive growth and increased cultural presence. Clever marketing like the Ben Affleck and...
People

Designing the Future: From Design Foundations to Disruptive Innovations

Khushbu Raval -
Design shaping future experiences with AI, VR, and human-centered approaches for intuitive and ethical tech. In conversation with Raul Guillermo Amigo, a seasoned Experience and...
News

SATO Updates OmaSATO Digital Service

MartechView Editors -
With the update, OmaSATO provides a better user experience and comprehensive information related to one's housing. SATO has updated its OmaSATO digital service based on...
News

Fresco Partners with Middleby Residential

MartechView Editors -
Leveraging Fresco’s full-stack KitchenOS solution, the companies across Middleby’s portfolio will partner to deliver connected cooking experiences.  Fresco, a smart kitchen platform for appliance brands,...
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