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Customer Experience (CX)

People

California’s Top 20 CX Leaders: Driving Experiences in Leading Brands

Chandni U -
In California, a state known for its innovation, diversity, and unparalleled business landscape, the significance of effective CX leadership cannot be overstated.
Conversational AI

Designing Conversations For AI-enabled CX

Maeve Condell -
Using human-centered design to create automated interactions and conversations ensures customers’ needs aren’t sidelined by efficiency & cost-cutting concerns.
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