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Thursday, April 23, 2026
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customer service delivery

REMEX Introduces Return Management Service

This solution leverages advanced technology to revolutionize the reselling and restocking of ecommerce returns, empowering platforms with a seamless, comprehensive approach to managing returns. REMEX,...

Ada’s AI Agent Unveiled: Enhancing Customer Service Automation

Ada's AI Agent revolutionizes customer service automation with its ability to reason and resolve complex inquiries. Ada, the world's leading customer service automation platform, announced...

Workorb Launches Enterprise Conversation Graph for Customer Teams

Workorb, a Toronto-based team of AI researchers and engineers, launches the platform to democratize access to enterprise customer data. Workorb launches the first platform that...

Salesforce Launches Service Intelligence

This analytics app for Service Cloud, powered by Data Cloud, offers pre-built dashboards for essential metrics and Einstein Conversation Mining to analyze customer interactions Salesforce...

ServiceNow Expands Now Assist

ServiceNow expands its Now Assist generative AI portfolio with Now Assist in Virtual Agent, Flow Generation, and Now Assist for Field Service Management. ServiceNow, a...

Vector Global Logistics, Tive Team Up to Improve Supply Chain and Delivery Performance

This collaboration has yielded remarkable results in enhancing supply chain visibility and efficiency for Vector Global Logistics, a premier logistics and transportation company headquartered...

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