customer service

ServiceNow and Zoom announce integration of their GenAI technologies to streamline workflows, automate tasks, and enhance productivity across the enterprise.

Delta Air Lines has adopted Stravito's AI platform to democratize insights, enhance decision-making, and improve CX through better knowledge management.

Adobe predicts a record holiday season with higher spending and a shift to mobile shopping. Trends, spending patterns, and inflation's impact on purchases.

The impact of personalized travel rewards on customer loyalty, emphasizing AI's role in creating tailored experiences and enhancing lifetime value.

GoTo Group & Google Cloud launch Dira, a Bahasa-speaking AI assistant in GoPay, using gen AI tech to help users navigate the app with simple voice commands.

Snowflake enables the travel and hospitality industry to harness the power of the AI Data Cloud to transform operations and deliver exceptional CX.

Boost customer engagement and drive data-driven decisions with the new Connected Marketing Platform from Credera, Areteans, and Pega. 

Granite Telecommunications opens a new Quincy, MA headquarters with a cutting-edge Customer Service Center and advanced technologies to enhance customer support.

Inova uses Hyro's AI voice and chat assistants with NICE CXone to enhance patient and staff communication, streamline operations, and improve care delivery.

Veeva launched the Veeva Vault CRM Service Center, boosting customer-centricity for life sciences companies. It streamlines inside sales and contact centers.