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Tuesday, April 21, 2026
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customer service

Xero Releases New Report: “I Want to Pay That Way”

Xero's new report reveals Singapore's growing trend towards digital payments, especially among younger generations. Learn how small businesses can adapt to these changing preferences.

86% of Shoppers Don’t Want In-store Voice Assistants

New PYMNTS Intelligence research reveals that while consumers embrace voice AI for online shopping, they prefer human interaction in physical stores.

Interactions Launches AI-powered Task Orchestration

Interactions introduces Task Orchestration, an AI-powered solution that automates customer service tasks, improves agent efficiency, and enhances customer satisfaction.

ServiceNow and Boomi Join Forces for AI-powered Transformation

ServiceNow and Boomi partner to deliver AI-powered self-service solutions, enhancing customer experiences and driving operational efficiency.

Salesforce Unveils My Service Journey

Salesforce launches My Service Journey to simplify product discovery for Service Cloud. The tool helps contact centers maximize platform potential and drive efficiency.

Why Customer-centric GTM Strategies Win in Today’s B2B Landscape

Today's B2B buyers are in control. Learn how customer-centric strategies and go-to-market motions are key to winning deals in a competitive landscape.

Sprinklr Named Leader in Digital Customer Interaction Report

Sprinklr Soars as a Leader in Customer Experience Management! Forrester Wave recognizes Sprinklr's unified platform for managing all digital customer interactions.

Zingly Launches Bold AI-driven Future for Customer Experience

Zingly’s Collaborative Customer Experience (CCX) Platform puts the power of AI in customers' hands, ending today’s dreaded contact center experiences.

How AI Can Enhance, Not Replace, Customer Experience

Human connection remains key for customer satisfaction despite automation. Learn how AI can empower staff, personalize support, and strengthen relationships.

Sabre Unveils SabreMosaic, a Game-Changing Airline Platform

A proprietary, intelligent end-to-end platform enables airlines to transform and modernize their retailing strategies fully. Sabre Corporation, a leading software and technology company powering the...

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