Teleo Capital merges SharpenCX and Plum Voice


With this acquisition, Sharpen will gain access to Plum Voice’s innovative technology platform.

Teleo Capital announced that it will merge Sharpen Technologies, a provider of cloud-based contact center software, and Plum Voice, a provider of AI-powered voice-based customer interaction technology. This strategic move strengthens Sharpen’s progress in building the Contact Center of Tomorrow.

With this acquisition, Sharpen will gain access to Plum Voice’s innovative technology platform, expanding its capabilities in interactive voice response (IVR) and conversational AI, allowing businesses to communicate in a way that is efficient, responsive, controlled and compliant. Plum Voice’s suite of solutions, including voice automation, speech recognition, and omnichannel capabilities, will complement Sharpen’s existing product portfolio.

“The merger with Plum Voice represents an exciting milestone in Sharpen’s growth journey,” said Charlie Newark-French, CEO of Sharpen. “We are thrilled to welcome Plum Voice’s talented team and innovative technology into the Sharpen family. This partnership will enable us to offer even more powerful and seamless customer engagement solutions, and to continue delivering on our commitment to building the Contact Center of Tomorrow.”

“It is exciting that Plum Voice is joining forces with Sharpen” said Matt Ervin, Founder and CEO of Plum Voice. “Combining our AI-powered automation technology with Sharpen’s customer engagement platform results in a comprehensive suite of solutions that empower businesses to create exceptional customer experiences.”

This merger reflects Sharpen’s ongoing investment in innovation and its dedication to meeting the evolving needs of its customers. Sharpen will continue to invest in product development and service excellence to ensure its clients receive the highest level of support and value.