A new study reveals the privacy risks associated with smart toys, highlighting the need for stricter data protection measures. Learn how popular toys like the Toniebox and Tiptoi collect and transmit children's data.
Glance, a leader in Guided CX, has partnered with Five9. Glance is now available on the Five9 CX Marketplace, enabling Five9 users to join customers in real-time, collaborative online sessions.
Boost.ai joins Salesforce AppExchange, empowering businesses with hyper-personalized customer experiences at scale. Its generative-first approach combines safety with AI power, driving 90% resolution rates.
Sobot is set to launch its upgraded AI Agent in September. The AI Agent offers advanced features, including voice calling, email ticketing, and enhanced language understanding. It's designed to provide a more humanized and efficient customer experience.
Zoom has secured its largest-ever contact center deal, underscoring its growing market presence and strong customer appeal. The unnamed company chose Zoom's top-tier CCaaS package, citing its architecture, roadmap, and AI capabilities.
8×8 has experienced significant growth in midmarket CCaaS deals, driven by its focus on customer-centric innovation and tailored solutions. The vendor has seen a 35% increase in deals with enterprises having 250+ contact center agents.
Zendesk has partnered with Meta to launch Relay, a new outbound messaging app that allows businesses to proactively engage with customers on WhatsApp and SMS.
Mars is set to acquire Kellanova, the parent company of popular brands like Cheez-It and Pop-Tarts. This acquisition strengthens Mars' position in the snacking market.
Walmart Connect, Walmart's ad platform, has seen significant growth. Learn how the retailer is expanding its ad offerings and driving revenue through in-store and offsite channels.
