News

Sobot is set to launch its upgraded AI Agent in September. The AI Agent offers advanced features, including voice calling, email ticketing, and enhanced language understanding. It's designed to provide a more humanized and efficient customer experience.

Zoom has secured its largest-ever contact center deal, underscoring its growing market presence and strong customer appeal. The unnamed company chose Zoom's top-tier CCaaS package, citing its architecture, roadmap, and AI capabilities.

8×8 has experienced significant growth in midmarket CCaaS deals, driven by its focus on customer-centric innovation and tailored solutions. The vendor has seen a 35% increase in deals with enterprises having 250+ contact center agents.

Zendesk has partnered with Meta to launch Relay, a new outbound messaging app that allows businesses to proactively engage with customers on WhatsApp and SMS.

Mars is set to acquire Kellanova, the parent company of popular brands like Cheez-It and Pop-Tarts. This acquisition strengthens Mars' position in the snacking market.

Walmart Connect, Walmart's ad platform, has seen significant growth. Learn how the retailer is expanding its ad offerings and driving revenue through in-store and offsite channels.

Lee Kum Kee is launching a new campaign to attract younger consumers with a "Sriracha-Cha Slide" remix and collaborations with rising artists.

Discover the latest trends in the global digital economy, including growth drivers, regional variations, and opportunities for businesses.

Enter Vitaminwater's "Paint Your Rent" contest for a chance to win free rent and design services. Show off your creativity and embrace the #dopaminedecor trend.

Choice Hotels is shaking up its agency lineup to bolster brand awareness and target a wider audience, including Gen Z and millennials. The company is also exploring new revenue streams through a loyalty program-powered media network.