News

Admiral integrates OpenPass into its VRM platform, enabling publishers to improve visitor authentication, personalize experiences, and drive ad revenue.

Pindrop's Pulse Inspect detects AI-generated speech in audio files with 99% accuracy, helping media outlets combat misinformation and protect their credibility.

New PYMNTS Intelligence research reveals that while consumers embrace voice AI for online shopping, they prefer human interaction in physical stores.

Interactions introduces Task Orchestration, an AI-powered solution that automates customer service tasks, improves agent efficiency, and enhances customer satisfaction.

PolyAI and AWS join forces to accelerate enterprise adoption of generative voice AI in contact centers. Leveraging Amazon SageMaker and Bedrock, PolyAI delivers lifelike voice assistants at scale.

Qualtrics achieves FedRAMP Moderate authorization for its conversational analytics and NLP capabilities, enabling federal agencies to harness AI for improved customer experiences.

ServiceNow and Boomi partner to deliver AI-powered self-service solutions, enhancing customer experiences and driving operational efficiency.

Box and Slack deepen their partnership, bringing Box AI directly into Slack for seamless collaboration and insights. Discover how this integration can transform your workflow.

ON24 and 6sense partner to deliver hyper-personalized B2B experiences. Combine first-party engagement data with intent data to drive engagement and revenue.

Salesforce launches My Service Journey to simplify product discovery for Service Cloud. The tool helps contact centers maximize platform potential and drive efficiency.