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With AI Scoring, 100 percent of customer calls are scored. AI predicts the outcome of each question customers ask and provides guided coaching and...

The company is recognized as it enables customers to build trust in their data stored and processed in AWS services. Precisely, a provider of data...

HGS Agent X transcribes 100% of voice of the customer and uses this insight to power agent engagements with a unified knowledge base and...

Through these certifications, Genesys is making it easier for U.S. state and federal agencies to access the latest cloud and AI technologies to improve...

This feature leverages AI to analye visual elements to create an engaging script before selecting suitable AI voices, music, and sound effects to deliver...

The integration enables businesses to produce emails featuring AI-generated video avatars that deliver personalized content tailored quickly and at scale, dramatically enhancing digital marketing...

Operator Connect is an addition to Iristel's comprehensive suite of communications services, custom-tailored for organizations transitioning from traditional office phone systems to the modern,...

This release further enhances NICE’s leadership gap with unique capabilities that allow organizations to succeed and compete in the digital era. NICE  announced the launch...

Bringing Optable to Google Cloud Marketplace will help customers quickly deploy, manage, and grow the data collaboration and clean room solution on Google Cloud's...

Instacart and Fairway Market worked together to optimize the Fairway Now service in-store, creating a special aisle for Instacart shoppers that is stocked with...