contact center

Krisp launches an AI Voice Platform for call centers, offering noise cancellation, accent conversion, live interpretation, and agent assist.

8x8 reports 43% YoY growth in CPaaS API interactions driven by demand for personalized, AI-powered self-service. Learn about new features and trends

OutboundIQ's Pulse simplifies contact center KPIs with real-time insights across channels, agents, and campaigns, boosting performance and growth.

Discover how itel is expanding its operations in Belize City. Learn about the benefits of outsourcing to Belize and how itel can help your business thrive.

Glance, a leader in Guided CX, has partnered with Five9. Glance is now available on the Five9 CX Marketplace, enabling Five9 users to join customers in real-time, collaborative online sessions.

Zoom has secured its largest-ever contact center deal, underscoring its growing market presence and strong customer appeal. The unnamed company chose Zoom's top-tier CCaaS package, citing its architecture, roadmap, and AI capabilities.

8×8 has experienced significant growth in midmarket CCaaS deals, driven by its focus on customer-centric innovation and tailored solutions. The vendor has seen a 35% increase in deals with enterprises having 250+ contact center agents.

Selecting the best CCaaS platform can be challenging. Learn key factors, from business needs to scalability, security, and integration.

Are you navigating the complexities of CCaaS implementation? This guide outlines common challenges and provides actionable solutions for a successful transition.

Whether addressing audience needs, introducing fresh customer service channels, navigating launch-driven demand spikes, or breaking into new regions, a robust CCaaS platform keeps you ahead in a fluid marketplace.