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8×8 CPaaS API Interactions Surge 43% on AI Demand

MartechView Editors -
8x8 reports 43% YoY growth in CPaaS API interactions driven by demand for personalized, AI-powered self-service. Learn about new features and trends
News

OutboundIQ Launches Pulse: Real-Time Contact Center Insights

MartechView Editors -
OutboundIQ's Pulse simplifies contact center KPIs with real-time insights across channels, agents, and campaigns, boosting performance and growth.
News

itel Opens New Facility in Belize City

MartechView Editors -
Discover how itel is expanding its operations in Belize City. Learn about the benefits of outsourcing to Belize and how itel can help your business thrive.
News

Glance Partners with Five9 for Guided CX

MartechView Editors -
Glance, a leader in Guided CX, has partnered with Five9. Glance is now available on the Five9 CX Marketplace, enabling Five9 users to join customers in real-time, collaborative online sessions.
News

Zoom Lands Largest-Ever Contact Center Deal

MartechView Editors -
Zoom has secured its largest-ever contact center deal, underscoring its growing market presence and strong customer appeal. The unnamed company chose Zoom's top-tier CCaaS package, citing its architecture, roadmap, and AI capabilities.
News

8×8 Thrives in Midmarket CCaaS with 35% YoY Growth

MartechView Editors -
8×8 has experienced significant growth in midmarket CCaaS deals, driven by its focus on customer-centric innovation and tailored solutions. The vendor has seen a 35% increase in deals with enterprises having 250+ contact center agents.
Contact Center

How to Choose the Right CCaaS Solution for Your Business

MartechView Editors -
Selecting the best CCaaS platform can be challenging. Learn key factors, from business needs to scalability, security, and integration.
Contact Center

10 Challenges When Adopting a CCaaS (+Solutions)

Khushbu Raval -
Are you navigating the complexities of CCaaS implementation? This guide outlines common challenges and provides actionable solutions for a successful transition.
Contact Center

Top CCaaS Platforms to Transform Your CX

Khushbu Raval -
Whether addressing audience needs, introducing fresh customer service channels, navigating launch-driven demand spikes, or breaking into new regions, a robust CCaaS platform keeps you ahead in a fluid marketplace.
Contact Center

Conquer Customer Chaos: Optimize Your Contact Center Workflow

MartechView Editors -
Frustrated by long wait times and unhappy customers? Discover how contact center workflow automation can streamline operations and boost CX.
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