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Zultys Launches AI Receptionist and Real-Time Call Insights

MartechView Editors -
The business communications provider is rolling out transcription, sentiment analysis, and a 24/7 AI voice agent as part of its biggest platform update yet.
News

Salesforce’s Agentforce Just Entered the CCaaS War

MartechView Editors -
Salesforce launches Agentforce Contact Center, unifying voice, digital channels, and CRM data — and taking direct aim at the fragmented contact center market.
People

Retail’s AI Reckoning Is About Revenue — Not Robots

Khushbu Raval -
AI is transforming retail customer experience from a cost center into a revenue engine, says Talkdesk’s Michael Klein, as brands rethink automation and loyalty.
People

MartechView 2025 Contributors: Shaping the Future of Marketing

Khushbu Raval -
Join us in celebrating the industry’s brightest minds. Our 2025 contributors are here to guide you through the latest trends in marketing and CX, including generative AI and personalization.
Contact Center

Connection Is the New Currency of Customer Experience

Sarita Fernandes -
The contact center has long chased speed and efficiency. In the age of AI and the experience economy, the metric that truly wins loyalty is empathy, context, and human connection.
People

Edition 3: Sharp Minds Decoding Tech’s Next Wave

Khushbu Raval -
Explore MartechView’s expert lineup sharing insights on AI, data, CX, and the future of marketing innovation.
News

NiCE Acquires Cognigy to Advance AI-Driven CX

MartechView Editors -
NiCE finalizes its acquisition of Cognigy, uniting two AI leaders to deliver smarter, faster, and seamless customer experiences through its CXone Mpower platform.
News

Natterbox AI Boosts Contact Centers

MartechView Editors -
Natterbox launches AI Assistants and agents for CRM, cutting call queues and costs. By automating queries, Natterbox frees human agents for higher-value tasks.
People

Edition 2: Sharp Minds Decoding Tech’s Next Wave

Khushbu Raval -
Explore MartechView’s expert lineup sharing insights on AI, data, CX, and the future of marketing innovation.
News

Krisp Unveils Real-time Voice AI for Call Centers

MartechView Editors -
Krisp launches an AI Voice Platform for call centers, offering noise cancellation, accent conversion, live interpretation, and agent assist.
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