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Shoplazza’s New Engine Powers Cross-Border E-commerce

MartechView Editors -
Independent websites are booming in the cross-border e-commerce landscape. Shoplazza's innovative platform empowers businesses to build and grow their online stores with ease, leveraging AI and advanced tools to thrive in the competitive market.
Contact Center

8 Top Contact Center Metrics You Need to Track for Exceptional CX

Priya Subramani -
Learn the top 8 contact center metrics you should track to measure and improve CX, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and First Contact Resolution (FCR).
News

Sharpen Revolutionizes Contact Centers with Usable AI Platform

MartechView Editors -
Sharpen Revolutionizes Customer Service with Usable AI! Its easy-to-use AI platform empowers agents, boosts efficiency, and personalizes customer interactions.
People

The Top 10 CMOs Shaping the Texas Business Landscape

Khushbu Raval -
Uncover the top 10 CMOs leading the Texas business charge! These marketing mavericks are pushing boundaries, using data and tech to craft innovative campaigns...
News

Storm Accessibility Features Enhanced by Content Guru for Inclusive UX

MartechView Editors -
Content Guru Adds Enhanced Accessibility Features to Storm to Enable Inclusive User Experiences Storm becomes the first Contact Center as a Service (CCaaS) platform...
News

Cloud Next ’24: Google Gemini Chatbots for Customer Service Are Coming Soon

MartechView Editors -
Best Buy, IHG Hotels, and other companies are making their Gemini-powered chatbots. More and more companies are deploying AI-powered chatbots to deal with basic customer...
Contact Center

Demystifying Contact Center Metrics: A Guide to Boosting Customer Satisfaction

MartechView Editors -
Confused by contact center metrics? This comprehensive guide explains key metrics, industry standards, and how to leverage data for better customer experiences.
People

Contact Centers Should Focus on Upskilling Agents for Tier 2 Roles

Khushbu Raval -
Customer service expert Mike Aoki discusses the impact of Generative AI on Tier 1 support, new skills agents need, and the importance of human-centered...
News

Solera’s XpertCX: Advancing Automotive with BPO Solutions

MartechView Editors -
Strategic Expansion: The Company Announces Jacksonville Office Opening to Bolster XpertCX Solutions Suite's Growth. Solera, the global leader in vehicle lifestyle management, introduced its BPO...
News

Talkdesk Enhances Partnership with Verint

MartechView Editors -
Verint Open Platform, which has best-of-breed workforce management, broadens Talkdesk offerings for contact centers with access to robust, scalable capabilities through Talkdesk CX Cloud. Talkdesk,...
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