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Cyara Acquires QBox

MartechView Editors -
The acquisition of QBox complements Cyara's chatbot testing and training capabilities, helping companies optimize the development, delivery, and impact of their chatbots and conversational...
Contact Center

Conversational Analytics Fuel Responsive, Adaptive Contact Centers

Fabrice Martin -
Conversational analytics will transform contact centers by enabling companies to act immediately on insights from every interaction.
News

Rasa Prioritizes Client-Driven Security in Conversational AI

MartechView Editors -
Rasa's technological heart beats with the newly introduced Conversational AI with Language Models—a feature that embodies simplicity and transparency. Rasa, a conversational AI industry leader,...
News

Clickatell Launches AI Powered Chat Commerce

MartechView Editors -
Clickatell AI uses natural language processing (NLP) to grasp the purpose of customer inquiries, along with generative AI to improve conversations over time. Clickatell?, a...
News

CallMiner Enhances AI-Powered Conversation Intelligence Platform

MartechView Editors -
CallMiner's new and updated platform features include semantic search that empowers users to search via natural language to return results where exact or similar...
News

Marchex Launches Generative AI-Powered Call Summary and Sentiment Suite for Vertical Markets

MartechView Editors -
Powered by generative artificial intelligence, these new features analyze and generate summaries of consumer-to-business calls, enabling businesses to identify customers who have had exceptional...
News

NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience

MartechView Editors -
By leveraging IBM's enterprise grade AI and data platform, watsonx, teams are co-creating a digital concierge (Cora+) that evolves the chatbot's capability into a...
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LivePerson Launches Conversational Intelligence Suite and LP 360 Managed Services

MartechView Editors -
Informed by billions of real customer interactions, LivePerson's new Conversational Intelligence suite consists of solutions that leverage conversational data to redefine how conversational AI...
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Aktana Acquires Tact.ai’s Field Engagement and Conversational AI Technology

MartechView Editors -
The addition extends Aktana’s leadership in field intelligence by delivering several new capabilities frequently requested by commercial and medical leaders overseeing omnichannel programs: Aktana,a provider...
News

Tripadvisor Co-Founder Launches New Venture: Give Freely, a Shopping Assistant

MartechView Editors -
Give Freely's flagship product is an innovative shopping browser extension, designed to discover and verify the best coupons at more than 10,000 online stores...
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