Customer Experience (CX)

The tool, called AIR, lets Revolut's 13 million UK users manage spending, investments, and subscriptions through simple conversational prompts.

The expansion builds on an existing European partnership, giving shoppers in Italy and Spain access to interest-free installment payments at checkout.

The independent New York coffee brand has built a city-wide following on community and craft — and is now scaling with technology to match.

Giovanna B. Questioni has reshaped brands across three continents. Her message to leaders navigating disruption: the future belongs not to the fastest, but to the most coherent.

The company's biggest update of the year focuses on one question enterprises are increasingly asking: Can we actually trust what our AI is doing?

A new SMS integration with Salesforce automates feedback collection at the moment it's most likely to land.

Interest in Temu, Shein, and AliExpress is rising too — even as tariffs climb.

Sprinklr and CreatorIQ have partnered to connect creator marketing data with enterprise social media systems, letting brands measure creator, paid, and organic performance in one place.

Users never think about what makes an app feel effortless. That is exactly the point.

Retailers tightening return policies to combat $850 billion in annual losses may be solving the wrong problem — and alienating the loyal customers they can least afford to lose.