24.8 C
Casper
Friday, May 15, 2026
- Advertisement -spot_img

TAG

Customer Experience (CX)

Talkdesk Expands Agentic AI Across Channels

Talkdesk launches Automation Flows and extends Autopilot to email, aiming to automate cross-system workflows and complex customer interactions.

Many Loyal Shoppers Feel Overlooked, Survey Says

A GetResponse survey finds most consumers believe brands value new customers more than loyal ones, despite retention spending rising.

Tim Hortons Revives Roll Up To Win in U.S.

Tim Hortons brings back its Roll Up To Win promotion in the U.S., offering travel, tech and over 1 million food and beverage prizes through March 22.

Financial Stress Is Reshaping U.S. Shopping Habits

An Omnisend survey finds 66% of Americans switching to cheaper brands, with rising cart abandonment and hidden purchases reflecting financial strain.

Snap Bets on Creator Subscriptions for Growth

Snap launches paid creator subscriptions as user growth slows, seeking steadier revenue beyond advertising in a crowded market.

Qualtrics’ New CEO Bets on AI and Trust

Jason Maynard begins his tenure as Qualtrics CEO, positioning AI and experience management as central to building trust in a shifting enterprise landscape.

Medallia Expands AI to Power Omnichannel CX

Medallia unveils new generative AI tools at Experience ’26, adding conversational analytics, automated topic discovery and enhanced action planning.

Nearly 1 in 4 U.S. Consumers Cut Gift Spending

A new Omnisend survey finds 23% of U.S. consumers have reduced holiday gifting, yet online spending is rising due to inflation and higher shipping costs.

American Eagle Launches Creator Loyalty Program

American Eagle debuts AE Creator Community, a rewards-driven program aimed at microinfluencers as retailers compete to win Gen Z and Gen Alpha on social media.

Soundtrack Technologies Buys Tunify and Ambie

Music-tech firm Soundtrack Technologies acquires Tunify and Ambie, expanding its global reach and consolidating the fragmented business-music market in Europe.

Latest news

- Advertisement -spot_img