Customer Experience (CX)

Resonate says predictive AI—grounded in values and real-time signals—can forecast consumer behavior and turn marketing from guesswork into measurable growth.

Notion launches Custom Agents in public beta, enabling Business and Enterprise users to automate recurring workflows across Slack, email and more.

TELUS Digital says it processed 2 trillion AI tokens in 2025, showcasing production-scale telecom AI at MWC 2026 with NVIDIA and F3 Networks.

Talkdesk launches Automation Flows and extends Autopilot to email, aiming to automate cross-system workflows and complex customer interactions.

A GetResponse survey finds most consumers believe brands value new customers more than loyal ones, despite retention spending rising.

Tim Hortons brings back its Roll Up To Win promotion in the U.S., offering travel, tech and over 1 million food and beverage prizes through March 22.

An Omnisend survey finds 66% of Americans switching to cheaper brands, with rising cart abandonment and hidden purchases reflecting financial strain.

Snap launches paid creator subscriptions as user growth slows, seeking steadier revenue beyond advertising in a crowded market.

Jason Maynard begins his tenure as Qualtrics CEO, positioning AI and experience management as central to building trust in a shifting enterprise landscape.

Medallia unveils new generative AI tools at Experience ’26, adding conversational analytics, automated topic discovery and enhanced action planning.