Customer Experience (CX)

Qualtrics has announced new AI-powered CX capabilities at X4, helping organizations move from feedback collection to real-time action across every channel.

From Tropicana's $35 million mistake to Burberry's heritage revival, the psychology behind brand design has less to do with aesthetics than with trust.

Talkdesk launches its CXA Operations Center and enhanced analytics tools to help enterprises monitor, evaluate and govern AI agents alongside human workers.

Zoox's purpose-built robotaxis are coming to the Uber app — Las Vegas this summer, Los Angeles by 2027. Amazon's autonomous vehicle bet just got a lot more visible.

Most rebrands fail not because of bad design, but wrong direction. WiseStamp's CMO on using AI as a listening engine — not a content machine.

Price is right, inventory is solid, buy box is intact — and shoppers still aren't converting. In 2026, the real retailer readiness gap is content.

Resonate says predictive AI—grounded in values and real-time signals—can forecast consumer behavior and turn marketing from guesswork into measurable growth.

Notion launches Custom Agents in public beta, enabling Business and Enterprise users to automate recurring workflows across Slack, email and more.

TELUS Digital says it processed 2 trillion AI tokens in 2025, showcasing production-scale telecom AI at MWC 2026 with NVIDIA and F3 Networks.

Talkdesk launches Automation Flows and extends Autopilot to email, aiming to automate cross-system workflows and complex customer interactions.