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Casper
Friday, June 26, 2026

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Customer Experience (CX)

Nearly 1 in 4 U.S. Consumers Cut Gift Spending

A new Omnisend survey finds 23% of U.S. consumers have reduced holiday gifting, yet online spending is rising due to inflation and higher shipping costs.

American Eagle Launches Creator Loyalty Program

American Eagle debuts AE Creator Community, a rewards-driven program aimed at microinfluencers as retailers compete to win Gen Z and Gen Alpha on social media.

Soundtrack Technologies Buys Tunify and Ambie

Music-tech firm Soundtrack Technologies acquires Tunify and Ambie, expanding its global reach and consolidating the fragmented business-music market in Europe.

Inside Super Bowl LX: How Top Brands Played to Win

From gaming integrations to post-game activations, marketers at Super Bowl LX reveal how cultural insight and strategy now matter more than the 30-second spot.

Part 4: The Future of Marketing Isn’t Smarter Tools — It’s Smaller Human Teams

Experts predict 2026 marketing will be shaped by agentic AI, trust-driven strategies and human judgment, as AI replaces tasks, not talent.

Pepsi Revives the Challenge in Super Bowl Ad Showdown

Pepsi brings back the Pepsi Challenge for Super Bowl LX, starring a polar bear and touting Pepsi Zero Sugar’s growth in a playful jab at Coke Zero.

Loyalty Programs Now Claim Half of Marketing Budgets

Antavo’s 2026 report finds marketers devote 51.5% of budgets to loyalty and CRM, with satisfaction and ROI reaching record highs.

Crocs Debuts New Brand Platform for a Gen Z Era

Crocs launches “Wonderfully Unordinary,” its first global brand platform in nearly a decade, aiming to highlight self-expression and real-world experiences.

Consumers Growing More Comfortable With AI, Study Finds

A new Optimove report shows rising consumer trust in AI-driven experiences, with most shoppers valuing speed and relevance when technology is used well.

Creator-Led Brand CYKLAR Makes Sephora Debut

Fragrance and body-care brand CYKLAR, founded by Claudia Sulewski, launches on Sephora.com Feb. 21, with a nationwide store rollout beginning in March.

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