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Sunday, October 11, 2026

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customer service

Why Customer-centric GTM Strategies Win in Today’s B2B Landscape

Today's B2B buyers are in control. Learn how customer-centric strategies and go-to-market motions are key to winning deals in a competitive landscape.

Sprinklr Named Leader in Digital Customer Interaction Report

Sprinklr Soars as a Leader in Customer Experience Management! Forrester Wave recognizes Sprinklr's unified platform for managing all digital customer interactions.

Zingly Launches Bold AI-driven Future for Customer Experience

Zingly’s Collaborative Customer Experience (CCX) Platform puts the power of AI in customers' hands, ending today’s dreaded contact center experiences.

How AI Can Enhance, Not Replace, Customer Experience

Human connection remains key for customer satisfaction despite automation. Learn how AI can empower staff, personalize support, and strengthen relationships.

Sabre Unveils SabreMosaic, a Game-Changing Airline Platform

A proprietary, intelligent end-to-end platform enables airlines to transform and modernize their retailing strategies fully. Sabre Corporation, a leading software and technology company powering the...

Aflac Group Partners with Nayya to Enhance Customer Claims

The new and innovative solution leverages data analytics and advanced algorithms to help policyholders maximize the value of their Aflac benefits. Aflac Incorporated, a leading...

How McDonald’s and Burger King Differ in Value-Driven Messaging

On earnings calls, the QSR giants explained how they advertise value to price-conscious consumers and invest in their companies. Since last summer, a McDonald’s at...

The Gen Z Traveler Has Landed: Here’s What the Numbers Say

According to a recent PMG report, consumer expectations are evolving as many seek opportunities to make up for time lost during the pandemic. While the...

Heineken Transforms Laundromats into Sports Venues

“LaundroMatch” targets UEFA Champions League fans in South Korea who watch live matches in the early morning hours despite sports bars being closed. The UEFA...

Checkout.com and Mastercard Partner for Virtual Cards

The collaboration enables Checkout.com’s customers to access the Mastercard Wholesale Program, unlocking reduced costs and higher conversion rates. Checkout.com, a leading global digital payments provider,...

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