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Thursday, April 23, 2026
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Personalization and Customer Segmentation

Personalization and Privacy

Merchandisers Are Drowning in Data and Still Flying Blind

Zohar Gilad -
AI helps merchandisers surface hidden winners, cut opportunity cost, and act on catalog signals before the window closes.
CX Metrics

The Invisible Infrastructure Behind Every Great App

April Miller -
Users never think about what makes an app feel effortless. That is exactly the point.
Loyalty

Protecting Loyal Customers From Your Own Return Policies

Scott Gifis -
Retailers tightening return policies to combat $850 billion in annual losses may be solving the wrong problem — and alienating the loyal customers they can least afford to lose.
Personalization and Privacy

Automated Recommendations Feel Like Surveillance

Eleanor Hecks -
Personalized marketing builds loyalty — but one misread data point can cost you a customer forever. Here is where the line is, and how to avoid crossing it.
News

Yahoo Scout’s MyScout Wants to Be Your Daily Dashboard

MartechView Editors -
Yahoo launches MyScout, a fully personalized homepage inside its AI answer engine — pulling in mail, stocks, sports, and news in one configurable view.
People

Your Homepage Isn’t the Front Door Anymore

Khushbu Raval -
Bloomreach CEO Raj De Datta on agentic commerce, AI-powered shopping, and why the future of retail will move beyond the traditional website.
News

Xometry Expands AI Models for Faster Manufacturing

MartechView Editors -
Xometry launches new AI lead-time prediction and personalized pricing models to improve manufacturing speed, sourcing accuracy and delivery reliability.
News

Tim Hortons Revives Roll Up To Win in U.S.

MartechView Editors -
Tim Hortons brings back its Roll Up To Win promotion in the U.S., offering travel, tech and over 1 million food and beverage prizes through March 22.
News

Financial Stress Is Reshaping U.S. Shopping Habits

MartechView Editors -
An Omnisend survey finds 66% of Americans switching to cheaper brands, with rising cart abandonment and hidden purchases reflecting financial strain.
Personalization and Privacy

From AI Vision to Retail Personalization at Scale

Jeff Baskin -
Why retailers struggle to scale personalization—and how AI, connected data and aligned execution can turn strategy into measurable results.
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