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PolyAI Teams Up with AWS for Next-Gen Voice AI

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PolyAI and AWS join forces to accelerate enterprise adoption of generative voice AI in contact centers. Leveraging Amazon SageMaker and Bedrock, PolyAI delivers lifelike voice assistants at scale.
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Qualtrics Earns FedRAMP for AI-powered CX Analytics

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Qualtrics achieves FedRAMP Moderate authorization for its conversational analytics and NLP capabilities, enabling federal agencies to harness AI for improved customer experiences.
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ServiceNow and Boomi Join Forces for AI-powered Transformation

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ServiceNow and Boomi partner to deliver AI-powered self-service solutions, enhancing customer experiences and driving operational efficiency.
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Box and Slack: AI-powered Productivity Boost

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Box and Slack deepen their partnership, bringing Box AI directly into Slack for seamless collaboration and insights. Discover how this integration can transform your workflow.
Email Marketing

AI in Email: Focus on the Basics

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Discover how to leverage AI effectively in email marketing without relying solely on ChatGPT. Explore send time optimization, segmentation, and product recommendations for better results.
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ON24 Integrates with 6sense

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ON24 and 6sense partner to deliver hyper-personalized B2B experiences. Combine first-party engagement data with intent data to drive engagement and revenue.
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Salesforce Unveils My Service Journey

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Salesforce launches My Service Journey to simplify product discovery for Service Cloud. The tool helps contact centers maximize platform potential and drive efficiency.
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Salesforce to Acquire Unified Omnichannel Retail Platform

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Salesforce strengthens its retail offerings with the acquisition of PredictSpring. The move aims to enhance the customer experience by integrating physical and digital shopping.
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Omnicom Launches ArtBotAI with Gen AI

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Omnicom introduces ArtBotAI, a cutting-edge intelligent content platform powered by Gen AI. This innovative solution optimizes content creation and delivery at scale, delivering personalized experiences for clients.
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Impact.com Launches Referral Platform

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Impact.com Launches Referral PlatformBuild trust and loyalty with a customizable customer referral program from impact.com. Increase sales with authentic recommendations and easy-to-use tools.
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