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71% Think Virtual Try-On Boosts Buying Confidence

MartechView Editors -
Seventy-one percent of respondents said using the technology to try on products virtually would boost their buying confidence. Retailers have jumped headfirst into providing AI tools to...
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Walmart Raises Return Shipping Rates

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The retailer didn’t disclose the extent of the increase, which it attributed to “changing market conditions.” Walmart has bumped up return shipping rates for seller-fulfilled...
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Grove Collaborative Refreshes Core Brand Grove Co.

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The company is consolidating all its private brands under one label to increase its visibility on retail shelves. By bringing all company-owned products under a...
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Avaya Unifies Communication for Innovation Strategy

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Avaya Enables Customers to Choose Their Journey by Delivering Exceptional Employee Experiences Across On-Prem, Private, and Public Cloud Environments. Avaya, a global leader in customer...
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European Retailer Cuts Checkout Drop-off by 48% with Live Exit Intent Prediction

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World Wide Lighting, a European online lighting retailer, reduced checkout abandonment by 48% using real-time exit intent prediction powered by Celebrus and OnMarc. This...
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Calabrio Unveils AI Interaction Summary

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The intelligent automation that streamlines interactions into summaries to improve agent productivity. Calabrio, the workforce performance company, today announced general availability of its new generative...
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Vonage to Launch Enhanced Noise Cancellation

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Boosts agent productivity and elevates customer experience with embedded AI for Vonage Contact Center. Vonage, a global leader in cloud communications helping businesses accelerate their...
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GoTo’s AI Innovations and 60+ Product Enhancements

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GoTo significantly enhances overall experience and productivity for businesses and employees with new AI assistants, real-time translation tools, enterprise application integrations, and more. GoTo, the company...
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Solera’s XpertCX: Advancing Automotive with BPO Solutions

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Strategic Expansion: The Company Announces Jacksonville Office Opening to Bolster XpertCX Solutions Suite's Growth. Solera, the global leader in vehicle lifestyle management, introduced its BPO...
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Talkdesk Enhances Partnership with Verint

MartechView Editors -
Verint Open Platform, which has best-of-breed workforce management, broadens Talkdesk offerings for contact centers with access to robust, scalable capabilities through Talkdesk CX Cloud. Talkdesk,...
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