Iterable’s Winter Release introduces AI-powered tools—Frequency Optimization, Brand Affinity Insights, and Journey Recommendations—to personalize, engage, and grow.

Voxology acquires Integrated Research's testing solutions, enhancing its CPaaS offering and commitment to top-notch customer experience solutions.

Viasat's survey shows passengers value affordable, high-quality Wi-Fi, seamless connectivity, personalized entertainment, and tech-driven in-flight innovation.

A new Vonage survey reveals that AI is improving customer support efficiency and personalization, but live agent support is still essential for building trust and loyalty.

GMS introduces AI-powered ad format that allows consumers to have real-time conversations with brands directly within ad spaces, redefining digital engagement.

Syntheia's AI virtual assistant transforms SMB inbound calls with advanced NLP and seamless integration, boosting satisfaction and cutting costs.

Typeform's AI-powered Clarify and automated B2C data enrichment help businesses gather richer data and deliver personalized customer experiences.

RingCentral and Verint partner to deliver AI-powered customer experience and workforce engagement solutions, enhancing business efficiency and satisfaction.

AI offers potential for retail, but implementation challenges persist. Retailers overcome these hurdles, leverage AI's power, drive significant business growth.

Proximity's tech helps Farrow & Ball streamline bookings, manage customer journeys, and deliver personalized experiences.