Aprecomm and Synnefo team up to deliver a unified platform for ISPs, merging CX tools with billing and network management for better satisfaction, efficiency.

Airtel Business, Vonage launched Airtel IQ Business Connect, a unified communications app for Indian enterprises that simplifies customer engagement.

Survey: US consumers prioritize data privacy, favor companies with strong data practices, and seek transparency in AI development.

Delta Air Lines has adopted Stravito's AI platform to democratize insights, enhance decision-making, and improve CX through better knowledge management.

Twilio integrates OpenAI's real-time API, enabling businesses to create natural AI voice interactions, enhancing customer experiences, and boosting efficiency.

Elevate your sales game with ZoomInfo Copilot. Leverage AI-driven insights to identify high-value prospects, personalize your outreach, and close deals faster.

ZapScale's Campaigns feature delivers hyper-personalized communication and precision targeting for SaaS companies, enhancing customer engagement and CRM.

Vitria's VIA AIOps platform sees rising demand for AI-driven solutions that boost efficiency, cut costs, and enhance customer experience.

Inova uses Hyro's AI voice and chat assistants with NICE CXone to enhance patient and staff communication, streamline operations, and improve care delivery.

A study shows brand awareness tops lead generation for B2B marketers, but many fall short in meeting buyer expectations for identity and customer experience.