8×8 has experienced significant growth in midmarket CCaaS deals, driven by its focus on customer-centric innovation and tailored solutions. The vendor has seen a 35% increase in deals with enterprises having 250+ contact center agents.
Zendesk has partnered with Meta to launch Relay, a new outbound messaging app that allows businesses to proactively engage with customers on WhatsApp and SMS.
Learn how a holistic business approach can boost efficiency and customer satisfaction. IT can lead the way by breaking down silos and fostering collaboration.
Discover how AI is revolutionizing the workplace by enhancing employee engagement, productivity, and well-being, ultimately leading to improved customer experiences.
Are you navigating the complexities of CCaaS implementation? This guide outlines common challenges and provides actionable solutions for a successful transition.
Is your email strategy stuck in the past? Learn why obsessing over the Gmail Primary tab is a waste of time and how to focus on what truly matters: relevant, engaging content.
Learn how to optimize your email marketing strategy with this comprehensive guide to transactional, triggered, and journey emails. Discover best practices and tips for success.
Whether addressing audience needs, introducing fresh customer service channels, navigating launch-driven demand spikes, or breaking into new regions, a robust CCaaS platform keeps you ahead in a fluid marketplace.
Unlock the power of data to create unforgettable customer experiences while safeguarding privacy. Discover four strategies and the role of a CDP in this new marketing landscape.
