Talkdesk launches its CXA Operations Center and enhanced analytics tools to help enterprises monitor, evaluate and govern AI agents alongside human workers.
Auxia's agentic AI platform now delivers 400 million autonomous marketing decisions daily, as Fortune 500 clients ditch rules-based systems for real-time personalization.
New Klaviyo research finds only 5% of APAC shoppers fully trust AI-generated brand content, as "AI slop" emerges as the top threat to consumer loyalty.
Native Foreign's Nik Kleverov on why AI is production infrastructure, not a shortcut — and what the Carl's Jr. and Narcos campaigns taught him about creative judgment.
Yahoo launches MyScout, a fully personalized homepage inside its AI answer engine — pulling in mail, stocks, sports, and news in one configurable view.
Salesforce launches Agentforce Contact Center, unifying voice, digital channels, and CRM data — and taking direct aim at the fragmented contact center market.
After losing a colleague suddenly in 2024, Sabio Group's staff raised thousands to install defibrillators, train teams in CPR, and honor Scott Young's memory.
Quiq appoints Jen Grant as CMO as the enterprise AI agent market shifts from experimentation to scale—and the real competition shifts to trust and execution.
