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Top US Contact Center Experts Reshaping Customer Service

Chandni U -
Explore the expertise of the top 15 contact center leaders in the US, as they navigate the dynamic landscape, blending technology and strategic consulting...
News

Zoom Launches Zoom Surveys

MartechView Editors -
Now, users can interact with their audience via links and collect aggregated results at no additional cost for Zoom One and Zoom Contact Center...
Contact Center

Conversational Analytics Fuel Responsive, Adaptive Contact Centers

Fabrice Martin -
Conversational analytics will transform contact centers by enabling companies to act immediately on insights from every interaction.
News

Content Guru Expands Generative AI in Brain

MartechView Editors -
With support for OpenAI's GPT-4 and Google's PaLM2, the cloud contact center and CX technology provider enables seamless integration of AI capabilities like Google...
News

Eventsforce Launches a Mobile App for Event Planning

MartechView Editors -
The future of event tech, creating personalized and engaging experiences for attendees with Eventsforce. Eventsforce, powered by Simpleview, has released the Eventsforce mobile app, a...
News

Omilia Launches Agent Assist

MartechView Editors -
Omilia's Agent Assist uses generative AI to provide agents an intelligent virtual assistant that advises and guides them based on caller interests and specific...
News

Cresta Launches Contact Center Generative AI Capabilities

MartechView Editors -
Outcome Insights is a diagnostic tool that identifies and quantifies the connection between behaviors and business outcomes like revenue, and provides an opportunity calculator...
News

Mindtickle enhances its products with AI

MartechView Editors -
The release includes an AI-based guided program creation for enablement programs Mindtickle released capabilities to streamline workflows for revenue organizations. These include artificial intelligence-guided program...
News

Radish launches Free ChoiceView Lite for Amazon Connect

MartechView Editors -
With this release, ChoiceView Lite is now available at no charge. Pro versions are also provided. Radish Systems, a telephony software and professional services company,...
News

Talkdesk adds Generative AI

MartechView Editors -
Companies can now make agents more efficient and effective with real-time generative knowledge Talkdesk, a contact center systems provider, has integrated generative artificial intelligence within...
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