contact center

It allows retailers' customers to engage through their channels of choice, including web chat, bot, social media, SMS, email, or voice. 8x8, an integrated cloud...

Explore the expertise of the top 15 contact center leaders in the US, as they navigate the dynamic landscape, blending technology and strategic consulting...

Now, users can interact with their audience via links and collect aggregated results at no additional cost for Zoom One and Zoom Contact Center...

Conversational analytics will transform contact centers by enabling companies to act immediately on insights from every interaction.

With support for OpenAI's GPT-4 and Google's PaLM2, the cloud contact center and CX technology provider enables seamless integration of AI capabilities like Google...

The future of event tech, creating personalized and engaging experiences for attendees with Eventsforce. Eventsforce, powered by Simpleview, has released the Eventsforce mobile app, a...

Omilia's Agent Assist uses generative AI to provide agents an intelligent virtual assistant that advises and guides them based on caller interests and specific...

Outcome Insights is a diagnostic tool that identifies and quantifies the connection between behaviors and business outcomes like revenue, and provides an opportunity calculator...

The release includes an AI-based guided program creation for enablement programs Mindtickle released capabilities to streamline workflows for revenue organizations. These include artificial intelligence-guided program...

With this release, ChoiceView Lite is now available at no charge. Pro versions are also provided. Radish Systems, a telephony software and professional services company,...